Donor Relations Coordinator
About The Position
Donor Relations Coordinator The Opportunity Be an essential part of a purpose-driven, vision-inspired, and mission-led team. One in seven babies born in the US spends time in the NICU (neonatal intensive care unit). Parenting a child in the NICU is a traumatic experience that increases a parent’s risk for developing perinatal mood and anxiety disorders (PMADs). Hand to Hold® is a national non-profit 501(c)(3) organization that provides compassionate in-person and virtual support to NICU and bereaved parents before, during and after a NICU stay. This early intervention mental health support is available at no cost to NICU families across the United States. As a Best Place for Working Parents® business for four consecutive years (2022-2025), our dynamic, growing organization seeks a Donor Relations Coordinator to join our team in Austin, TX. Reporting to the Development Manager, this person will play a vital role in helping to bring our 3-year strategic plan to life by leading and executing an integrated donor engagement strategy to recruit and retain individual donors through a meaningful donor experience. The successful candidate will be a natural relationship-builder who thrives on connecting with people and creating meaningful experiences. They bring warmth, emotional intelligence, and strong communication skills to every interaction, making donors and sponsors feel seen, valued, and appreciated. This individual is energized by outreach, confident initiating conversations, and skilled at nurturing relationships over time. They work well in a collaborative, growth-minded environment and understand that strong fundraising results are built on authentic, trust-based relationships. The Donor Relations Coordinator focuses on building meaningful donor and sponsor relationships, managing a portfolio of supporters, and supporting the execution of individual giving campaigns that grow donor retention, engagement, and revenue. The position ensures financial supporters experience consistent, thoughtful stewardship while contributing to sustainable fundraising growth.
Requirements
- Exceptional verbal and written communication skills with great attention to detail.
- Three to five years equivalent experience in nonprofit fundraising focused on individual donors.
- Strong interpersonal skills, relationship-building, empathy, and ability to engage donors meaningfully.
- Adaptability and flexibility in a fast-paced nonprofit environment.
- Comfort working with spreadsheets, documents, and tracking systems
- Strong commitment to the ethical handling and management of donor information.
- Embody qualities of integrity, professionalism, credibility, and a strong commitment to Hand to Hold's mission.
Nice To Haves
- Personal experience with the Mission: Having personal experience with a child or loved one in the NICU is preferred.
- Bachelor's degree in Marketing, Communications, or Business is preferred. Relevant work experience may suffice.
- Career-minded individual: Motivated for learning and skill development as opportunities for advancement based on demonstrated performance are available.
Responsibilities
- Manage and grow a portfolio of donors in the $250–$7,500 annual giving range
- Conduct donor discovery, qualification, and relationship-building
- Execute outreach through calls, emails, handwritten notes, meetings, and personalized stewardship
- Track engagement through moves management in CRM
- Maintain portfolio documentation and engagement plans
- Support cultivation and stewardship of $7,500+ donors with the Executive Director and Development Manager
- Monitor portfolio engagement performance and retention indicators
- Support individual donor campaigns from planning through completion
- Provide campaign briefs, strategy, goals, and direction to internal partners
- Execute donor engagement follow-up across channels:
- Direct mail
- Social media (with marketing)
- Phone calls
- Text messaging
- Face-to-face outreach
- Support and maintain the annual development campaign calendar
- Utilize donor insights and research to refine fundraising strategies
- Share campaign insights and learnings across teams
- Execute Giving Society stewardship
- Coordinate donor appreciation activities and recognition
- Prepare donor packets and stewardship materials
- Track acknowledgment timelines and stewardship touchpoints
- Author and maintain stewardship SOPs
- Support gift and appreciation logistics
- Develop personalized cultivation and recognition plans
- Nurture and grow the monthly giving program
- Support event sponsor pitching and communications
- Assist with campaign and event donor engagement follow-up
- Prepare agendas, take notes, and track action items for donor-related meetings
- Ensure administrative readiness for campaigns and events
- Identify opportunities to integrate donor engagement into organizational initiatives
- Collaborate across teams
- And other duties as assigned
Benefits
- Generous time off
- 184 hours of paid time off (includes sick time and mental health days)
- 15 paid holidays per year plus all working days after Christmas Day through New Year’s Day
- Summer Fridays & more
- Medical Insurance with a generous company contribution
- Monthly stipend for ancillary benefits of employee’s choice
- May include Life Insurance (whole or term), dental, vision, accident insurance & more.
- Flexible work schedule, professional development opportunities & team building activities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
