Donor Relations Associate

The Salvation Army USA Central Territory•Southfield, MI

About The Position

The Donor Relations Associate plays an integral role in the success of the Great Lakes Division’s fund development efforts. The Donor Relations Associate serves a portfolio of donors by initiating, building and maintaining dynamic, reciprocal relationships with individuals, couples, and families who have a desire to partner financially with The Salvation Army.

Requirements

Bachelor’s degree (preferred)
4 - 5 years of relationship building or related work experience or comparable experience, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Excellent writing skills and the ability to create proposals and marketing material for donors.
Effective conversational and presentation skills, demonstrating emotional intelligence and situational awareness.
Must keep good documentation through contact reports and activity tracking, according to Salvation Army protocols.
Proven expertise in developing and maintaining positive relationships with diverse individuals, including executives, leadership volunteers and wealthy donors, as well as internal stakeholders and leadership.
Skilled in problem solving, strategic thinking, creativity, initiative and good follow-through.
High level of comfort with direct donor interaction, including discussions of personal and family finances and asking for major financial commitments.
Team player with the ability to collaborate effectively with officers, staff and volunteers for successful achievement of position and department goals.
Able to work independently in a fast-paced environment.
Highly organized and able to effectively manage multiple projects and competing priorities with professionalism and grace.
Demonstrated orientation to achieve goals, with a drive to achieve established goals within agreed upon timeframes.
Proficient in Microsoft Office 365
Working knowledge of TEAMS and SharePoint
Willingness to learn new software as needed
Complete Safe From Harm training, and keep current as needed
Must have and maintain a current valid driver’s license and pass the Salvation Army Motor Vehicle Record check (MVR)

Nice To Haves

Bachelor’s degree (preferred)

Responsibilities

Manages a portfolio of 250 - 300 of the organization’s Tier-C giving prospects and donors.
Works collaboratively with the Donor Relations staff to identify major gift donor prospects among the Tier-C donors and helps steward donors who have reached their maximum giving potential.
Coordinates the cultivation, solicitation and stewardship efforts for Tier-C donors through strategic communications, mission-driven donor experiences, and personalization.
Oversees a range of activities that result in donors feeling appreciated, developing deeper bonds with, and greater affection for The Salvation Army and its mission.
Partners with leaders, colleagues, and members of the Development Department to achieve organizational goals.
Captures new information for entry into the donor’s database record regarding donor’s interests, relationships, life events, and information about capacity for philanthropic giving.
Learns and stays current with information about Salvation Army programs and projects and effectively communicates the mission to donors.
Meets with the Senior Donor Relations Director on a weekly basis for accountability and to discuss strategy and moves.
Identifies and utilizes the most effective means of communication with individual donors (phone, email, regular mail, texting, etc.). For accounts that qualify at the highest level within the tier, face-to-face communication may be possible.
Travel within local community and throughout the Great Lakes Division, as needed.
Perform other duties as assigned.

Benefits

Health Care Benefits which include:
Medical
Dental
Vision
Hearing
Flexible spending accounts
AFLAC
Voluntary life insurance benefits
Short-Term and Long-Term Disability options
Pet Insurance
Pension contributions (currently 6.0% of your earnings) begin the first quarter after 1 year of employment.
Vesting starts after three years of employment, 100% vested after five years of employment
The Salvation Army also offers a 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors. There is currently no organizational match for 403(b) contributions.
Employee Discounts
Paid Time Off which includes:
Sick days begin accruing the first of the month following 30 days of employment and you may begin to use accrued sick days once available.
Up to (6) earned sick days per year may be used as discretionary days.
Vacation begins accruing the first of the month after one full calendar month after employment begins, and you may begin to use vacation days after (90) days of employment.
The accrual rate is based upon years of service and approved hours worked.
You will receive up to 2 personal days per year based on date of hire.
Birthday off with pay.
Paid holidays are effective immediately.