DONOR RELATIONS ASSOCIATE

Community Blood Center Of Greater Kansas City•Kansas City, MO

About The Position

Founded in 1958, Community Blood Center (CBC) has served Kansas and Missouri for more than 65 years, delivering more than 150,000 lifesaving blood products annually to 70+ hospitals, EMS and healthcare partners. CBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment, and cure of bloodborne and blood-related diseases. CBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit savealifenow.org. Connect with us on Facebook, X, Instagram, and LinkedIn.

Requirements

High school diploma or equivalent.
Two to three (2-3) years’ experience in sales and marketing or customer service
Must have and maintain a valid driver's license.
Entry level position
Some experience in sales, marketing and/or customer service or performing duties in a related area preferred.
Any combination of education, training and experience that has supplied the necessary knowledge, skills and experience to perform the essential functions of the job.
Sales and marketing skills
Strong customer service skills both written and verbal
Flexibility and sensitivity to changing demands and priorities.
Strong attention to detail in all work processes.
Ability to work flexible hours with some nights and weekends.
Ability to work independently with minimal supervision.
High level of interpersonal skills to handle a variety of complex issues and situations.
Ability to communicate clearly with the general public.
Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous, and friendly manner while demonstrating sensitivity to and respect for diverse populations.
Ability to work in a strong team environment.
Ability to be responsive and available to management to address issues and concerns ans they arise.
Must be self-motivated and a self-starter with good organization skills.
Working knowledge of computerized accounting systems.
Knowledge of a variety of software applications (Microsoft Office Suite)
Knowledge of Missouri and Kansas driving laws as applicable.

Responsibilities

Assists the Account Managers in the achievement of whole blood and apheresis collection goals.
Completion of telemarketing functions to educate, thank and sign-up donors for future donations.
Perform on-site recruitment, sign-up tables, and donor flow assistance for blood drives.
Help educate and convert donors to double red and platelet donations where appropriate.
Assist Marketing efforts through help with packing, distribution, and inventorying of incentive items, labelling products with recruitment related tags, and telemarketing of sweepstakes winners and Donor/Recipient Meet and Greet attendees.
Help with preparation efforts for special events (i.e. contacting invitees for participation lists, setting up gift tables, refreshments, check in tables etc.)
Assist with data entry and organizational needs of the department.
Exemplifies CBC's Customer Service Mission and Core Values.
Makes recommendations to improve organizational processes.
Any related duties as assigned.