Donor Operations Manager

Proverbs 31 Ministries•Matthews, NC

1d•Hybrid

About The Position

The Donor Operations Manager supports the Donor Department in building strong and lasting donor relationships. This position combines administrative responsibilities with the oversight of data-related projects and other initiatives that raise funds in support of the vision and mission of Proverbs 31 Ministries.

Requirements

An understanding of and a commitment to the mission and values of Proverbs 31 Ministries.
3+ years of relevant administrative
Ability to communicate clearly and effectively, both in writing and verbally
Proficient in MS Office and Google Docs and able to create and maintain documents and spreadsheets.
Ability to work in a fast-paced environment and be flexible and adaptable to change.
Can-do attitude eager to grow and learn.
Independent worker who collaborates well with a team.

Nice To Haves

Project management experience a plus.
Familiarity with project management tools (i.e. Basecamp or similar).

Responsibilities

Ensure all gifts are promptly and accurately entered, acknowledged and receipted; resolving gift-related issues and collaborating with the finance and IT teams.
Serve as the primary point of contact for donor inquiries and service requests.
Enhance the donor experience through solution-driven conversations via phone, email, and in-person interactions, ensuring their needs are met with accuracy and care.
Create, audit, and update donor and gift records.
Assist in keeping the donor data clean and accurate.
Process and print acknowledgement letters and oversee the timely fulfillment and delivery process.
Project manage database-related projects including the tax-receipting process, working closely with the Donor Database Manager.
Support programming and events designed to engage and steward Proverbs 31 Ministries’ financial partners.
Maintain and update Proverbs 31 records annually to maintain the highest ratings possible for accountability among the watch-dog organizations.
Assist and successfully implement all non-marketing based digital donor communications through Virtuous.
Anticipate various administrative support tasks for the team.
Arrange travel logistics and plan itineraries for members of the fundraising team.
Coordinate team schedules and meeting agendas.
Assist the Director of Donor Development as needed.