Donor Lounge Attendant

Milwaukee Repertory Theater•Milwaukee, WI

2d•$17•Onsite

About The Position

The Donor Lounge Attendant (DLA) will act as a host for the Lubar Lounge during Milwaukee Rep performances. This role’s main duty is providing top-notch service and hospitality to Milwaukee Rep major donors who visit the donor lounge. The DLA will report to the Associate Director of Stewardship. This position may need to communicate with employees across all functions, including front of house staff and ushers. Develop an understanding of Milwaukee Rep’s mission and stay up to date on current events in the organization.

Requirements

Excellent interpersonal communication skills.
Be able to problem solve and think on your feet.
Strong strategic and critical thinking skills.
Ability to adapt quickly and resolve conflict independently.
Highly organized with strong attention to detail.
Ability to pass a background check in accordance with state and/or federal laws.

Nice To Haves

Previous experience in customer service, hospitality, events, or front-of-house roles preferred.
Familiarity with donor/member/guest service protocols preferred.
A love/appreciation for the performing arts preferred.

Responsibilities

Serve as the host in the donor lounge during Milwaukee Rep performances from November-June.
Welcome and check-in guests using nightly guest lists and donor records by running reports and viewing records in donor database Tessitura.
Provide a warm, helpful presence throughout the evening, including during intermission and post-show.
Communicate with bar staff to ensure seamless operations.
Confirm guest eligibility for lounge access and handle sensitive information with discretion.
Coordinate ADA access and other needs with Front of House staff as needed.
Provide professional and high-quality hospitality.
Demonstrate a high level of engagement and familiarity with major donors.
Assist with the execution of donor stewardship tasks.
Other jobs and duties as assigned.