Donor Experience Manager (Hybrid)

Appalachian Trail Conservancy

10d•Hybrid

About The Position

The Donor Experience Manager reports to the Director of Annual Giving and is responsible for facilitating meaningful donor engagement and supporting long‑term philanthropic relationships. Working closely with the full Engagement Team, including Communications, Operations, Visitor Experience, and Development, the Donor Experience Manager executes key stewardship initiatives, donor communications, and reporting efforts that strengthen donor retention and deepen overall engagement. This role plays a central part in delivering a thoughtful, consistent, and mission‑aligned donor experience across the ATC’s donor pipeline. The Donor Experience Manager ensures donors feel valued, informed, and connected to the impact of their philanthropy by implementing strategic stewardship practices, maintaining clear and timely communication, and creating high‑quality engagement touchpoints that reinforce commitment to ATC’s mission.

Requirements

Bachelor’s degree preferred in nonprofit management, communications, business administration, or a related field; an equivalent combination of education and relevant experience will also be considered.
3–5 years of professional experience in fundraising, donor relations, planned giving, or nonprofit communications, with a demonstrated track record of supporting donor-centered initiatives.
Exceptional writing, editing, and interpersonal communication skills, with the ability to craft clear, compelling messages for diverse audiences.
Proficiency with CRM databases, preferably Salesforce, along with strong skills in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Strong organizational and project management abilities, including managing multiple deadlines, coordinating cross‑functional tasks, and maintaining attention to detail in a fast-paced environment.
Proven project management experience, demonstrating the ability to plan, execute, and evaluate complex initiatives involving multiple stakeholders.
Demonstrated critical thinking skills, including the ability to analyze information, evaluate options, solve problems, and anticipate donor and organizational needs.
Collaborative mindset, with the ability to work effectively within a fast‑paced, team‑oriented environment and build productive relationships across departments.
Experience working with internal and external stakeholders, including donors, vendors, board members, and development colleagues, ensuring strong communication and alignment.

Responsibilities

Implement and manage a strategic donor stewardship calendar, including personalized touchpoints, donor society communications, milestone recognition efforts, and regional engagement opportunities.
Produce and oversee donor-facing communications, including bi-monthly digital and print newsletters and other stewardship materials.
Serve as a primary point of contact for donor inquiries, managing the philanthropy inbox and phone line while delivering responsive, high-quality service.
Manage the full tribute stewardship process, accurate reporting, and meaningful acknowledgement for memorial and named gifts.
Support donor engagement events and assist with related logistics and fulfillment as needed.
Compile tailored donor or leadership briefings.
Collaborate with the Director of Annual Giving and colleagues across Development, Communications, Finance, and Operations to ensure donor intent is honored and donor communications are aligned and timely.
Support Development leadership with special projects, campaign-related stewardship initiatives, and cross-team coordination as needed.
Cross-train with and support Development team members on planned giving operational workflows while leading Legacy Society communications, stewardship activities, and external vendor coordination.
Partner with the Development Team and Engagement Operations to maintain Salesforce data integrity, reporting accuracy and strong alignment with donor engagement strategies.
Support moves management processes, including meeting coordination, activity tracking, and visibility into stewardship progress.
Conduct prospect research and donor discovery to strengthen pipeline development and engagement strategies.
Maintain dashboards and accountability tools to track donor engagement plans and stewardship commitments and progress toward goals.