Donor Experience Coordinator

Wounded Warrior Project • Jacksonville, FL

53d • Hybrid

About The Position

The Wounded Warrior Project (WWP) Donor Experience Coordinator contributes to the overall success of WWP and the Warrior Support team by serving as a front-line liaison and identifying opportunities for donor customer experience improvements, process improvements, and database enhancements for effective fundraising and an enhanced donor experience.

Requirements

• Demonstrated ability to respond to changing priorities and deadlines in a fast-paced, demanding working environment.
• Demonstrated ability to work in a collaborative, team environment with ability to communicate with diverse personalities in a tactful, mature, and flexible manner.
• Effective organizational and time management skills. Demonstrated ability to effectively manage multiple tasks, assignments, and priorities within deadlines.
• High energy level, self-starter, and willing to take initiative.
• Demonstrated customer service skills and ability to build rapport via phone and email.
• Excellent verbal and written communication skills, communicating effectively with all levels of the organization.
• Unequivocal commitment to the highest standards of personal and business ethics and conduct.
• Mission-driven, guided by core values, and a pleasure to work with.
• One year of customer service experience.
• One year of experience using donor or customer database software.
• One year of experience using Microsoft Office, e.g., Word, Outlook, Excel.
• High School Diploma or GED.

Nice To Haves

• One year of experience in a nonprofit organization.

Responsibilities

• Receive and respond in a timely manner to all donor requests via phone, email, and mail.
• Import data accurately into the donor database.
• Assist Warrior Support team in identifying, developing, and improving processes that enhance the donor experience and lead to donor loyalty and support.
• Respond to and diagnose improvements through discussions with the fundraising team including recognition, research, resolution, and follow-up steps.
• Motivate donors to maximize fundraising.
• Develop and maintain a working understanding of the Warrior Support team's responsibilities and Wounded Warrior Project's mission and purpose.
• Complete special projects as assigned, e.g., reporting, donor giveaways, data base cleanups.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

Benefits

• A flexible hybrid work schedule (three days in the office, two days' work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees