Donor Engagement & Experiences Manager

Lutheran Social Service • Sioux Falls, SD

1d

About The Position

The Donor Engagement & Experiences Manager strengthens donor relationships by designing and delivering strategic engagement, stewardship, and event experiences that deepen connection. This role leads the planning and execution of fundraising and stewardship events, coordinates donor engagement activities, and partners with the Vice President of Mission Advancement and the Director of Marketing & Communications to create compelling donor centric communications. This position leads donor acquisition efforts, enhances donor retention, and continues significantly to the annual fundraising goals of the organization thus playing a critical role in carrying out the LSS mission.

Requirements

• Bachelor’s degree in marketing, communications, nonprofit management, event management, hospitality, business, or a related field; or an equivalent combination of education and relevant experience.
• Three (3) to five (5) years of progressively responsible experience in donor engagement, fundraising, event management, communications, or nonprofit operations.
• Must be at least 21 years of age.
• Must have a valid auto-insurance, a valid driver’s license or the ability to obtain one for approved driver status., is required.
• Must successfully complete all agency background checks, which include checks for criminal convictions, behavior harmful towards children, spousal abuse, and drug or sex crimes, is required.

Nice To Haves

• Previous experience supervising and coordinating volunteers preferred.
• Prior experience using donor management systems (e.g. Raiser’s Edge, Bloomerang) preferred.

Responsibilities

• Demonstrated expertise in event planning, strong organizational and time management abilities, coordinate volunteer and donor centered stewardship.
• Competence in email-marketing platforms, direct-mail processes, and digital analytics for engagement metrics.
• Proficient in donor management and fundraising software (e.g., Raiser’s Edge, Bloomerang) for date entry, reporting, segmentation, and maintaining data integrity.
• Ability to develop and interpret engagement metrics and dashboards to inform strategy.
• Solid understanding of fundraising industry practices, including donor acquisition, stewardship, and retention best practices.
• Manage small group and virtual engagement opportunities, including tours, impact briefings, and program touchpoints.
• Lead or support signature events, ensuring strong logistics, volunteer coordination, and donor centered stewardship.

Benefits

• $600 hiring bonus external candidates only
• PTO Time Frontload Up to 24 Hours for benefit-eligible employees
• 8 Paid Holidays
• 401(k) 3% match
• Four Wellmark BCBS medical plan options, with HSA & FSA options
• Dental and Vision plans
• Employer paid life insurance to provide support for your family in the event of death
• Career development opportunities, hands-on training, and mentorship
• Federal Public Service Loan Forgiveness Eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees