Donor Center Technician 3

Octapharma•Pennsauken Township, NJ

5h•Onsite

About The Position

This role is responsible for determining donor eligibility, plasma collection, and product processing while maintaining compliance. Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide, with donation centers and team members throughout the U.S. The company is growing, and its community relies on teamwork, compassion, and expertise to make a meaningful difference in the lives they touch.

Requirements

High school diploma or equivalent (GED) required.
Specific certification or licensing based on State requirements.
Basic computer knowledge and skills required.
Must be able to work-day and evening hours, weekends, holidays, and extended shifts on a frequent basis.
Attendance and punctuality required.
Ability to speak, read, write (legibly and accurately), and understand English required.
Strong customer service skills required.
Strong organizational skills required.
Ability to read, follow, and interpret regulations, instructions and manuals required.
Ability to understand verbal instruction required.
Ability to read numbers on screening equipment and perform basic mathematical calculations required.
Effective communication skills required.

Nice To Haves

Three (3) months’ experience in clerical or customer service position preferred.

Responsibilities

Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance.
Deliver a high level of customer service and positive donor experience in alignment with company values and culture.
Assess donor eligibility by conducting vitals, microhematocrit and total protein testing, and registration in accordance with SOPs.
Monitor donor conditions during procedures to ensure safety, comfort, and product quality.
Set up, prepare, and operate automated plasmapheresis equipment; troubleshoot alarms, respond to adverse events, and disconnect donors upon completion.
Collect, process, and store plasma products and samples, including freezer organization, shipment preparation, and temperature monitoring, in compliance with SOPs and regulations.
Maintain donor center equipment through routine and periodic quality control checks and manufacturer-recommended procedures.
Uphold cleanliness and organization of work and storage areas, ensuring adequate supplies, safe handling of biohazardous waste, and adherence to First In, First Out (FIFO) inventory methods.
Maintain accurate and complete recordkeeping, confidentiality, and reporting in compliance with SOPs and company policy.
Mentor and train junior technicians as a Designated Trainer; partner with Quality Assurance on performance, Corrective and Preventive Action (CAPA) implementation, and continuous improvement initiatives.
Oversee donor flow, including scheduling of lunches, breaks, and adherence to overall center schedules.
Performs other duties as assigned.