Donor Center Technician 3

Octapharma•Council Bluffs, IA

About The Position

This role is responsible for determining donor eligibility, plasma collection, and product processing while maintaining compliance. This is What You’ll Do Ensures total operation is compliant with state and federal regulations (e.g. FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance. Maintains a high level of customer service and positive donor experience in line with company values and culture. Maintains cleanliness of work area to ensure a clean and professional environment. Stocks and maintains an orderly work area with sufficient supplies to meet production demands. Maintains Donor Center equipment based on Standard Operating Procedures and applicable manufacturer instructions. Monitors donor conditions, employing techniques to ensure donor comfort, safety, and the quality of plasma product. Maintains Donor confidentiality based on company policy. Maintains complete and accurate record keeping per company’s Standard Operating Procedures. Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous waste. Responsible for mentoring junior Donor Center Technicians, able to drive training efficiencies to ensure timeliness and compliance and is a Designated Trainer. Partners with Quality Assurance on overall center performance (favorable performance observations, CAPA implementations and continuous improvement initiatives). Responsible for troubleshooting machine alarms/alerts and perform QCs routinely (defined as daily/monthly) and periodic (defined as quarterly/annually) on equipment. Oversees the flow of donors, responsible for organizing lunch schedules, breaks, and overall schedule adherence. Assists with storage room organization and performs assigned tasks following the First In, First Out (FIFO) method. Ensures that donor meets eligibility criteria based on Standard Operating Procedures. Performs donor vitals evaluation per Standard Operations Procedure. Performs finger stick for Microhematocrit and Total Protein determination. Register applicant donors per Standard Operating Procedures. Sets up and prepares all equipment and disposable supplies for venipuncture and plasmapheresis procedures per standard operating procedures. Disconnects donor after plasmapheresis process is completed per standard operating procedure. Maintains proper ratio to ensure donor safety and quality of product. Operates the automated plasmapheresis machines including response and evaluation of all machine alarms and alerts, responds to donor adverse events, and documents exceptions. Prompt and sterile collection and storage of plasma product and samples per Standard Operating Procedures. Handles tested and untested product, as well as product with unsuitable test results. Properly organize samples and product in a walk-in storage freezer per Standard Operating Procedures. Prepare product and samples for shipments, per Standard Operating Procedures and federal transportation regulations. Monitor freezer and refrigerator temperatures and immediately inform appropriate personnel if equipment is not functioning properly. Record variance if applicable. Upon completion of initial training in your functional area, train as QA-Backup and/or NexSys Technician and perform related duties as required by business need. Performs other job-related tasks, as assigned. This is What it Takes • High school diploma or equivalent (GED). • Three (3) months’ experience in clerical or customer service position preferred. • Specific certification or licensing based on State requirements. Physical Requirements • Utilize all required and appropriate PPE (Personal Protective Equipment) at all times. • Ability to sit or stand for extended periods. • Ability to tug, lift, and pull up to thirty-five (35) pounds. • Ability to bend, stoop, or kneel. • Occupational exposure to blood borne pathogens. • Ability to view video display terminal less than 18” away from face for extended periods of time. • Ability to work in an environment with a temperature of -40C or colder for extended periods. • Occasional exposure to and handling of dry ice. • Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests. • Ability to use assistive devices if needed for mobility or communication. • Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual. • Ability to use a computer and other office equipment. • Ability to communicate effectively, both verbally and in writing. • Ability to focus and concentrate on tasks for extended periods. • Ability to navigate the office environment safely, including stairs and elevators (if applicable). • Ability to travel up to 20% via airplane and vehicle (if applicable).

Requirements

High school diploma or equivalent (GED).
Three (3) months’ experience in clerical or customer service position preferred.
Specific certification or licensing based on State requirements.
Utilize all required and appropriate PPE (Personal Protective Equipment) at all times.
Ability to sit or stand for extended periods.
Ability to tug, lift, and pull up to thirty-five (35) pounds.
Ability to bend, stoop, or kneel.
Occupational exposure to blood borne pathogens.
Ability to view video display terminal less than 18” away from face for extended periods of time.
Ability to work in an environment with a temperature of -40C or colder for extended periods.
Occasional exposure to and handling of dry ice.
Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
Ability to use assistive devices if needed for mobility or communication.
Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual.
Ability to use a computer and other office equipment.
Ability to communicate effectively, both verbally and in writing.
Ability to focus and concentrate on tasks for extended periods.
Ability to navigate the office environment safely, including stairs and elevators (if applicable).
Ability to travel up to 20% via airplane and vehicle (if applicable).

Responsibilities

Ensures total operation is compliant with state and federal regulations (e.g. FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance.
Maintains a high level of customer service and positive donor experience in line with company values and culture.
Maintains cleanliness of work area to ensure a clean and professional environment. Stocks and maintains an orderly work area with sufficient supplies to meet production demands.
Maintains Donor Center equipment based on Standard Operating Procedures and applicable manufacturer instructions.
Monitors donor conditions, employing techniques to ensure donor comfort, safety, and the quality of plasma product.
Maintains Donor confidentiality based on company policy.
Maintains complete and accurate record keeping per company’s Standard Operating Procedures.
Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous waste.
Responsible for mentoring junior Donor Center Technicians, able to drive training efficiencies to ensure timeliness and compliance and is a Designated Trainer.
Partners with Quality Assurance on overall center performance (favorable performance observations, CAPA implementations and continuous improvement initiatives).
Responsible for troubleshooting machine alarms/alerts and perform QCs routinely (defined as daily/monthly) and periodic (defined as quarterly/annually) on equipment.
Oversees the flow of donors, responsible for organizing lunch schedules, breaks, and overall schedule adherence.
Assists with storage room organization and performs assigned tasks following the First In, First Out (FIFO) method.
Ensures that donor meets eligibility criteria based on Standard Operating Procedures.
Performs donor vitals evaluation per Standard Operations Procedure.
Performs finger stick for Microhematocrit and Total Protein determination.
Register applicant donors per Standard Operating Procedures.
Sets up and prepares all equipment and disposable supplies for venipuncture and plasmapheresis procedures per standard operating procedures.
Disconnects donor after plasmapheresis process is completed per standard operating procedure.
Maintains proper ratio to ensure donor safety and quality of product.
Operates the automated plasmapheresis machines including response and evaluation of all machine alarms and alerts, responds to donor adverse events, and documents exceptions.
Prompt and sterile collection and storage of plasma product and samples per Standard Operating Procedures.
Handles tested and untested product, as well as product with unsuitable test results.
Properly organize samples and product in a walk-in storage freezer per Standard Operating Procedures.
Prepare product and samples for shipments, per Standard Operating Procedures and federal transportation regulations.
Monitor freezer and refrigerator temperatures and immediately inform appropriate personnel if equipment is not functioning properly. Record variance if applicable.
Upon completion of initial training in your functional area, train as QA-Backup and/or NexSys Technician and perform related duties as required by business need.
Performs other job-related tasks, as assigned.