Donor Care Specialist I - DCSAP#01

NavitsPartners • Barnstable, MA

4d • Onsite

About The Position

The Donor Care Specialist I supports a comprehensive blood donor program by recruiting, screening, and caring for donors while ensuring safety, quality, and exceptional customer service. This role is essential in maintaining adequate blood supply levels to meet hospital and patient needs.

Requirements

• High School Diploma or GED required
• Minimum 1 year of experience in a blood donor center or plasma center
• Prior phlebotomy experience required
• Basic Life Support (BLS) certification required
• Proficiency with computers and laptop-based systems
• Strong written, verbal, and interpersonal communication skills
• Ability to work independently and perform effectively in a fast-paced environment
• Valid CDL Class B license required
• Ability to operate a bloodmobile and box truck as a backup driver

Nice To Haves

• National phlebotomy certification or completion of an accredited phlebotomy program preferred

Responsibilities

• Deliver excellent customer service in alignment with hospital standards for all donors, patients, and internal stakeholders
• Perform donor eligibility screening in compliance with applicable regulatory and accreditation standards
• Conduct whole blood collections and therapeutic phlebotomy procedures
• Support onsite donor center operations and offsite blood drives
• Prepare, label, and process blood components and specimens for testing
• Accurately document donor records, including data entry and deferrals, in accordance with quality and compliance standards
• Assist with donor recruitment initiatives and outreach efforts
• Perform daily inventory checks and restock donor care supplies as needed
• Collect appropriate blood specimens from donors and patients
• Maintain clean, organized, and sanitary workspaces to ensure safety
• Maintain knowledge of departmental policies, procedures, safety protocols, and emergency plans
• Provide consistent service excellence to patients, donors, visitors, and coworkers
• Perform additional duties as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED