Donor Care Specialist I – Laboratory / Blood Services - DCVP#01

NavitsPartners-posted 1 day ago
$25 - $30/Yr
Entry Level
Onsite • Barnstable, MA
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The Donor Care Specialist I supports blood collection operations by recruiting, screening, and collecting blood donors through a comprehensive donor program. This role is essential to ensuring the availability of safe, high-quality blood products while delivering an exceptional donor experience. The position involves both onsite donor center work and offsite community blood drives.

  • Deliver outstanding customer service to donors, patients, staff, and community partners
  • Screen blood donors to determine eligibility in accordance with regulatory and accreditation standards
  • Perform whole blood collection and therapeutic phlebotomy procedures
  • Conduct blood collections at donor centers and community blood drives
  • Prepare, label, and process blood components and specimens for testing
  • Accurately document donor information, deferrals, and quality control data in electronic systems
  • Support donor recruitment and community outreach initiatives
  • Maintain inventory of donor care supplies and report needs to leadership
  • Obtain blood specimens from donors and patients as required
  • Maintain clean, organized, and sanitary work areas to ensure safety and compliance
  • Adhere to departmental and organizational policies, including safety, fire, and disaster procedures
  • Consistently demonstrate service excellence and professionalism
  • Perform additional duties as assigned
  • High School Diploma or GED
  • Ability to read, write, and communicate effectively in English
  • Prior phlebotomy experience
  • Minimum of one (1) year of experience in a blood donor center or plasma center
  • Valid CDL Class B license (required to operate a bloodmobile and box truck as a backup driver)
  • Ability to work independently in a fast-paced environment
  • Basic computer and laptop proficiency
  • Basic Life Support (BLS) certification
  • National Phlebotomy Certification or completion of an accredited phlebotomy program
  • Strong interpersonal, written, and verbal communication skills
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