Donations Engagement Manager - Remote Position

USP • Rockville, MD

30d • Remote

About The Position

This role is a non-supervisory position responsible for working with key customers and stakeholders in the excipients industry on acquisition and complete submission of information for USP documentary standards, primarily in the North America (NORAM) and Europe Regions. This role will be responsible for delivering USP monograph donations for excipients and other raw materials through effective and appropriate stakeholder engagement. The incumbent works directly with companies with raw materials or testing of raw materials that are included in FDA approved products/processes as well as with internal USP staff globally including: Program Units, Strategic Customer Development Managers, Scientific Experts, and Business Leaders. This includes management of day-to-day activities including company meetings, planning, reporting and tracking to ensure delivery of key targets and growth goals. This role requires excellent interpersonal and communication skills, with the ability to influence cross-functional teams and external stakeholders. This role is within the Regions & Program Operations Division and reports to the Donations Director. As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards. Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments

Requirements

• Bachelor's degree in chemistry, or a related science field, required or a business degree or related field.
• Seven (7) years' experience in a life sciences role, preferably in the pharmaceutical, specialty chemical industry or contract laboratory services that does testing for the pharmaceutical industry or other evidence of experience in conducting USP-NF testing in an analytical laboratory.
• Three (3) years of experience providing account management to pharmaceutical or chemical/laboratory supply channels.
• Experience in life sciences related work with demonstrated customer facing engagement activities including but not limited to face-to-face interactions and digital touchpoints.
• Good interpersonal skills, communication skills, and telephone manner required.
• Advanced understanding of pharmacopeia and use of compendial standards
• Advanced understanding of the pharmaceutical industry
• The ability to influence without direct authority.
• Results-driven with demonstrated successful outcomes.
• Ability and desire to work well with diverse employees and customers in a cooperative and friendly manner.
• Ability to handle multiple priorities in a fast-paced environment.
• Able to work flexible hours when needed, including travel between 40-60% of the time.

Nice To Haves

• Experience using data analytical platform (e.g. Tableau) and CRM platform (e.g. Sales Force) a plus.
• Previous donation/stakeholder engagement (including sales) experience a plus.
• Experience with regulatory compliance, quality control, quality assurance or GMP background a plus.
• Account management skills required.
• Strong problem-solving skills with customer-centric approach.
• Excellent relationship-building skills with stakeholders.
• Excellent in person & virtual presentation skills.
• Self-motivated and able to work in a fast-paced multi-task environment.
• Combined education in Pharma science and business is highly preferred.
• Proficiency with Microsoft Office, data query, analysis, and reporting.
• Superior interpersonal skills: professionalism, collaboration, accountability, delegation, and customer service
• Ability to build effective work relationships quickly and work collaboratively in a global setting both internally and externally.
• Ability to effectively manage multiple competing priorities with high attention to detail.
• Knowledge of USP products and services is highly preferred.
• High business acumen abilities - can understand and deliver on business objectives.
• High comfort with navigating through ambiguity and frequent change, and course-adjusting in the moment.
• Demonstrated initiative and resourcefulness with good judgement.
• Strong influence, negotiation, critical thinking, problem-solving and conflict resolution skills.

Responsibilities

• Develops donation focused account strategies, driving ongoing collaboration and alignment across all relevant internal stakeholders/partners.
• Lead monograph acquisition (donation) efforts globally, and as needed, with particular focus in NorAm and Europe at assigned companies.
• Identify and develop key contacts for acquiring the information required to develop USP’s public standards. This includes the development of new monographs, modernization of existing monographs, and compendial requests to address FDA comments on proposed monographs to the USP-NF.
• Develops specific plans and performance targets that supports overall donations strategies.
• Deliver on monograph donation targets, ensuring quality data/components for further development by Science and USP Expert Committees, in an expeditious and efficient manner
• Educate, support, and assist the sponsor of a potential monograph with guidance related to USP and how USP fits into a comprehensive compendial strategy.
• Regularly engages in business and relationship development activities with identified donors and other relevant stakeholders.
• Develops and nurtures relationships with key people and decision-makers within each account.
• Leverages internal USP resources to effectively position all relevant USP resources to further the mission of USP.
• Regularly executes professional presentations to donors to include, but not limited to the C-suite, Regulatory Affairs, Quality and R & D departments (and their respective staff).
• Develops an overall understanding of USP’s business (Small Molecules, Biologics, Growth Programs) to ensure that conversations with donors can foster broader collaborative dialogue between USP and targeted donors.
• Understands the relationship between USP, Regulatory and Commercial markets both domestically and internationally and how those relationships affect USP and external accounts.
• Has ability to provide scientific and technical support to assigned donors.
• Leverage internal USP counterpart resources such as Science, SCD, Scientific Affairs and USP Education, for inquires and/or programs that need greater detail and program content expertise.
• Maintains and updates account information for all assigned accounts.
• Updates contact management system with all relevant donor information.
• Uses information strategically to be proactive at engaging USP resources.
• Makes the requisite number of touch points (phone calls, emails, teleconferences, meetings, and customer visits) to assigned donor accounts to the responsible individuals and decision-makers on USP’s standards development process, and opportunities for donor contributions, with a primary focus on monographs, and documenting calls, meetings and emails in Salesforce.
• Supports donor events and workshops to enhance and promote the importance stakeholder contributions to the standards development process.
• Identifying contacts at assigned companies to work with USP on new monographs, monograph improvement and bulk material.
• Develop and report on understanding drivers and barriers for donations.
• Keep track of the progress to goals, monthly.
• Help to increase our understanding of the relationship between USP, Regulatory and Commercial markets both domestically and internationally and how those relationships affect our Mission.
• Works as part of a Team leveraging the resources in donations operations and donor recognition to support our donors and elevate the impact our donors provide for global public health.
• Travel can be up to 50%, both domestic and international.
• Perform other related duties as assigned.

Benefits

• USP provides the benefits to protect yourself and your family today and tomorrow.
• From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level