Donation Services Coordinator I

Louisiana Organ Procurement Agency•Covington, LA

7d•Onsite

About The Position

The Donation Services Coordinator (DSC I) will ensure timely on-site response, assessment, and evaluation of potential organ donors, as well as communicating with hospital staff to maintain opportunity for donation. The DSC I will be responsible for proactive rounding and early identification of donor referral potential.

Requirements

Requires strong organizational skills, excellent interpersonal and communication skills, and the flexibility to work odd hours.
EMT-P certification or Diploma, associate or bachelor’s degree in nursing or a BS in a medically related field.
One to two years related experience and/ or training; or equivalent combination of education and experience.
Knowledge of Microsoft Office and Google Suite.
Knowledge of medical terminology.
Ability to communicate lab values and diagnostic procedures.
Ability to effectively present information in one-on-one and small group situations.
Excellent interpersonal and communication skills.
Ability to concentrate for long periods of time.
Ability to deliver effective and professional verbal and written communication.
Ability to apply common sense understanding and to solve problems.
Ability to be flexible in a dynamic work environment.

Responsibilities

Has knowledge of all aspects of LOPA’s organ and tissue referral processes, recovery processes, and procedures, including but not limited to LOPA’s aftercare family support services.
Maintains an understanding of LOPA’s clinical triggers and referral criteria. Is able to educate hospital staff on the importance of a timely referral.
Provides onsite and remote response to referrals, as defined in LOPA policy and procedure in assigned region.
Respond to referrals as defined in LOPA policy and procedure; conduct chart evaluations to assess donation potential and medical suitability.
Communication with hospital clinical team to gather information to assess donation potential and medical suitability.
Effectively communicates pertinent and time sensitive referral information with appropriate LOPA staff.
Is able to identify early family support triggers, when goals of care conversations or brain death exams are planned and notifies appropriate LOPA staff in a timely manner.
Is a resource to regional hospitals for all needs related to organ and tissue donation, maintains a consistent presence in assigned regional hospitals as needed, building and strengthening relationships.
Accesses the donor registry and prints the registry form when applicable.
May support the donor family throughout flag raising, honor walks, and/or DCD OR with family present.
Utilizes discretion and sensitivity with respect to the circumstances, views and beliefs of others in all interactions, including but not limited to donor families.
Adheres to all current LOPA policies
Maintains effective communication with essential departments within the agency: Quality, HR, Education, Development, Finance and Community.
Attends required department meetings, educational opportunities and other relevant meetings.
Remain current with all required training (in person, Q-Pulse, Absorb) and policy.
Maintains usability of all designated EMR access regardless of usage needs.
Participates in at least one community or hospital-based event per year.