Donation Program Coordinator - Intermountain Medical Center

DonorConnect•Murray, UT

16h•Onsite

About The Position

Donation Program Coordinator - Intermountain Medical Center DonorConnect is seeking a full-time Donation Program Coordinator at Intermountain Medical Center. This position would be perfect for those who understand the healthcare space, and are interested in fostering and developing relationships with hospital staff to help increase organ and tissue donation. If you have great attention to detail, excellent organizational skills, and love to communicate and collaborate, apply now! DonorConnect is a federally designated nonprofit community service organization dedicated to the recovery of organs and tissues to be used for life-saving transplants. Our employees help save and heal lives! The Donation Program Coordinator I (DPC I) works with Intermountain Medical Center to increase organ and tissue donation. The DPC I is responsible for the development and maintenance of professional relationships with hospital contacts, the coordination and execution of general educational activities, the maintenance and facilitation of the strategic plan for donation performance improvements, and the sustained implementation of donation best practices within their designated hospital(s). Through the ongoing assessment of hospital performance data, the coordinator will build a knowledge base of their hospital's donor potential, people, functions, and processes. The Donation Program Coordinator will use this knowledge base to strengthen their assigned hospital's donation program. In collaboration with organ, tissue, and family services departments, the coordinator assists with the clinical evaluation of potential donor patients, collaboration with hospital staﬀ in the preservation of donation options, and the presentation of donation options to legal next-of- kin/family for organ and tissue donation. The coordinator is expected to spend most working hours in the hospital(s) carrying out the above responsibilities and other activities such as donation follow-up, process variance resolution, and real-time activities and education. Essential Functions and Basic Duties: Developing and maintaining relationships: The Donation Program Coordinator is responsible for developing and maintaining strong working relationships with key hospital partners at all levels of the organization, determining hospital partner needs relative to the donor process, and developing and implementing strategies and action plans to maximize donation. The coordinator is responsible for establishing and maintaining effective communication and collaboration between DonorConnect and assigned hospital leadership. Providing education and developing educational materials: Assumes responsibility for the coordination and execution of general educational activities and will conduct professional education presentations on organ and tissue donation and assist with the development of educational materials as needed. Referral identification and response: Assumes responsibility for rounding on all critical care units while on shift to identify patients that have met clinical triggers and necessitate a referral. This will be done with the intent to educate and support hospital staff to identify and refer patients independently. Family approach: Assists in developing a plan for the approach conversation in collaboration with the Family Services team, the Organ team, the Hospital Services team, physicians, and hospital staff. During urgent situations, as activated by the AOC, sensitively initiates the family approach conversation with the intent of preserving the option for donation until designated requestor arrives on site to continue the discussion. Supports and advocates for registered donors. We at DonorConnect expect our employees to embody our I CARE+ values of integrity, collaboration, accountability, respect and expertise.

Requirements

Bachelor's degree preferred in, science, marketing, sales, education, or public relations with strong communication and relationship-building skills, and/or an equivalent combination of education and relevant work experience
Must be a licensed RN, Respiratory Therapist, Paramedic/EMT, or have 2 years prior experience working at an OPO in Clinical, Family Services, or Hospital Services roles
Minimum of 2 years of experience in a critical care environment (ICU / ER) or equivalent OPO experience in Clinical, Family Services or Hospital Services roles
Understanding of the critical care environment
Demonstrated ability to work independently
Self-motivated and possess the ability to meet the requirements of a demanding schedule
Strong Emotional Intelligence
Excellent public relations and interpersonal abilities, including conflict resolution
Demonstrated public speaking abilities
Solid oral and written communication skills
Able to work well with all levels of personnel in hospital settings from C-Suite to frontline staff
Strong organizational skills with an attention to detail, and ability to maintain accurate records
Must have the ability to act with flexibility and to maintain order in an environment of changing priorities and be capable of handling highly stressful situations in a calm and mature manner
Ability to stand and walk for extended periods of time
Ability to move up to 70 pounds with or without reasonable accommodation
Ability to stoop, squat, or bend frequently
Exposure to patient elements including communicable diseases, bloodborne pathogens, and other common hazards
Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing
Must be able to pass a comprehensive background check and drug screen.