Donation Liaison

Gift of Hope Organ & Tissue Donor Network•Peoria, IL

20d

About The Position

Gift of Hope is proud to serve as the federally designated not-for-profit organ procurement organization (OPO) that coordinates organ and tissue donation and provides compassionate service to families of donors in the northern three-quarters of Illinois and northwest Indiana. Since our inception in 1986, we have coordinated donations that have saved the lives of more than 23,000 organ transplant recipients, and improved the lives of hundreds of thousands of tissue transplant recipients. As one of 58 organ procurement organizations that make up the nation’s organ donation system, we work with 183 hospitals in our donation service area. The Donation Liaison position develops and maintains a positive donation culture with the assigned hospitals thereby assisting in achieving donation goals. Responsible for ensuring all donors and potential donor families are offered the opportunity for donation through the collaboration of both internal and external partners. Facilitates the gift of donation through policy implementation, evaluation, authorization and family support before, during and after the entire donation process. Compensation range for this position is $64,500- $72,000 annually Our Benefits In addition to competitive salaries, we offer a comprehensive benefits package: Medical, dental, vision, disability and life insurance options for full-time employees Generous Paid Time Off (PTO) plan 403(b) retirement plan with company match Tuition Reimbursement up to the IRS-allowed maximum Personalized learning and educational development opportunities Monthly cell phone and internet stipends Paid Parental Leave Annual Employer-funded Lifestyle Spending Accounts to support wellness needs Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC)

Requirements

Bachelor’s degree from an accredited institution in allied healthcare field, business administration, education, advocacy or related field; or equivalent work experience
Confident and comfortable in the presence of emotional distress, dying and death
Ability to interpret verbal and non-verbal communication, and to demonstrate situational awareness, compassion and empathetic listening skills
Ability to communicate effectively and compassionately with families of potential donors to present the option of organ and tissue donation
Ability to multi-task and coordinate the activities for self and others in an environment where priorities change quickly
Ability to maneuver and pay attention to detail in chart documentation
Previous training/presentation experience
Ability to speak persuasively and influence senior level hospital staff to change hospital policy and/or practice
Demonstrated ability to analyze and interpret data
Ability to effectively communicate policies, procedures, and regulations
Ability to function with a high degree of autonomy
Ability to develop alternatives and options to meet the needs of hospitals, family members, and Gift of Hope
Ability to learn and understand hospital administrative and clinical functions
Ability to operate audiovisual equipment such as overhead and/or LCD Projectors, VCR, video camera, etc.
Basic computer skills
Ability to hear, speak, and convey information to co-workers, hospital staff, and potential donor families
Ability to deliver presentations to a variety of audiences using multimedia equipment
Comfortable being present at the time of death in the ICU and operating room setting
Manual dexterity to input data
Remote office environment
Hospital clinical environment
Work outside normal business hours on nights and weekends
Ability to travel to hospitals across our service area, as well as to the Itasca office for meetings and trainings, on off-call days, as needed
Access to reliable transportation to travel to multiple locations in one day within Illinois and northwest Indiana
Carry a mobile device and cell phone to be accessible during assigned call schedule and regular working hours

Responsibilities

Advance Gift of Hope's mission, vision and core values: providing compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual.
Adhere to all policies and procedures in carrying out the responsibilities of this position.
Maintain Organ/Tissue Authorization responsibilities
Respond to organ and tissue referrals at assigned hospitals and throughout Gift of Hope’s Donation Service Area (DSA)
Conduct accurate, effective early on-sites/phone evaluations
Review hospital charts and current records of potential donors for medical eligibility/suitability
Participate in medical rounds with neuro and trauma services and facilitate necessary testing and services
Conduct Patient Care Conferences with hospital staff during critical points in the referral and/or authorization process
Assess medical status and determine organ donor potential per Gift of Hope criteria in conjunction with the Administrator-on-Call (AOC) and/or Gift of Hope Medical Director
Document findings and follow-up plans in hospital charts; communicate to hospital staff while on-site
Communicate pertinent information with Donor Resource Center and AOC
Effectively gather patient clinical and social/emotional information for evaluation purposes
Determine legal next-of-kin and/or decision maker
Facilitate donation of donors in first-person registry; guide family to help them understand the donation process
Develop rapport with donor family
Compassionately provide information about the benefits of donation to potential organ donor families to authorize organ and/or tissue donation; meet minimum authorization rate
Counsel families through donation process and provide support during and after the donation process and provide outcomes post-op
Participate in departmental quality assurance initiatives
Function as an expert resource within the hospital on all aspects of organ and tissue donation
Meet with hospital QA team to conduct weekly and/or monthly medical record review of missed opportunities for donation
Establish and maintain meaningful relationships with hospital staff
Collaborate with hospital administration to develop and implement plans to optimize hospital performance
Track hospital results to monitor progress and modify plans as needed
Review and analyze key donation outcomes to identify areas of opportunity
Develop solutions to issues that impede the donation process
Facilitate hospital programs and committees that influence organ and tissue donation
Develop and present professional education programs such as hospital unit-specific presentations, physician in-services, medical grand rounds, hospital ethics committee presentations, etc.
Other duties as assigned

Benefits

Medical, dental, vision, disability and life insurance options for full-time employees
Generous Paid Time Off (PTO) plan
403(b) retirement plan with company match
Tuition Reimbursement up to the IRS-allowed maximum
Personalized learning and educational development opportunities
Monthly cell phone and internet stipends
Paid Parental Leave
Annual Employer-funded Lifestyle Spending Accounts to support wellness needs
Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC)

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