Donation Coordinator
About The Position
Join our mission and help give the most precious gift of all...LIFE! Imagine starting each day knowing you play a part in saving and enhancing lives. At Live On Nebraska, every day is an opportunity to make a difference in the lives of donor families and individuals waiting for a transplant. Remote opportunities only available in Florida, Missouri, Kansas, Nebraska, Utah, Virginia, Ohio, Iowa, or Wisconsin. We are seeking a dedicated individual who enjoys working in a fast-paced environment to join our Communication Services team as a Donation Coordinator. This position is responsible for receiving and prioritizing death referral calls, determining medical eligibility and contacting their next of kin to offer tissue and eye donation. This role plays a vital part in our mission of saving lives! Do you have a strong medical background with the ability to effectively communicate? Do you have a passion for helping others and a drive to help educate and facilitate donation? If so, we want to meet you!
Requirements
- Bachelor’s degree in a relevant field, such as health sciences, nursing, social work, or public health, and/or equivalent experience
- Fundamental understanding of disease processes and medical terminology.
- Strong communication skills, both oral and written.
- Ability to multitask and prioritize in a fast-paced, high-stress environment.
- Excellent interpersonal skills and the ability to remain calm and focused while working with grieving families.
- Strong problem-solving abilities and attention to detail.
- Proficiency with Microsoft Office Suite
Nice To Haves
- Previous healthcare field experience as EMT, Paramedic, LPN, or RN, is preferred.
- Call Center background is helpful.
- Familiarity with EMR (electronic medical records) is preferred.
Responsibilities
- Calls next of kin to gain approval for tissue and eye donation.
- Gathers and assess patient medical records and medical social history to determine tissue donation suitability.
- Completes donor electronic record (DRE) with next of kin to prepare for donation.
- Collaborates with coroners, funeral homes, hospitals, and other internal departments.
- Maintain accurate and up-to-date records of all calls, responses, and actions taken.
- Stay calm and composed under high-pressure situations, ensuring quick and accurate decision-making.
- Use empathy and active listening to understand individual needs and build rapport.
Benefits
- Live On Nebraska offers our team members a comprehensive and competitive benefits package, including insurance, retirement benefits, and paid time off.
- We want our team members to feel empowered and appreciated in the workplace.
- We strive to provide an environment that fosters growth, satisfaction, and creativity.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
