Domestic Service Representative

Expeditors•Reno, NV

1d•$18 - $22

About The Position

Scope of Position: Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors’ culture.

Requirements

1-3 years accounts payable and general accounting experience
Proficiency in Microsoft products including Word and Excel
Strong Excel skills, including report preparation, VLOOKUP, Pivot Table, and more
Excellent verbal and communication skills
Detail oriented, well-organized self-starter with strong time management skills
Ability to multi-task and work independently or with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
Open to change and willing to learn new skills
Sound understanding of accounting-related principles and relevant software
Fully proficient with various software applications (mainframe systems)
10-key by touch
Functions efficiently in a high stress environment
Willing to work overtime
Local Applicants Only

Nice To Haves

An intimate understanding of Export Compliance Certifications including Certified Export Clearance Specialist, Dangerous Goods – Ground and Air, IATA/FIATA, Export Compliance Specialist, Customs Broker, Sales Certification, Transition and Implementation

Responsibilities

Ensure accurate and timely client billing, including dispute resolution
Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
Ensure compliance to company policies and external regulations
Complete cross training in order to support team coverage
Professionally represent Expeditors to our customers, service providers, and government agencies
Continually identify areas to improve efficiency
Embrace and adopt technology to optimize their ability to complete their work
Achieve standard of 52 hours training per year, including all mandatory trainings
Drive and develop customer relationship in order to exceed their expectations
Have a sense of urgency, be willing to help by offering solutions
Ensure smooth and timely shipment process flow
Ensure accurate and timely data entry into our operational system based on defined metrics
Track and trace shipments
Provide proactive and clear communication to internal and external customers