Domestic Forwarding Agent I

Watchpoint Logistics, Inc.•Burlingame, CA

7d•$22 - $24•Hybrid

About The Position

Domestic Forwarding Agents work directly with carriers to manage and execute the daily shipping of freight for our customers. They are responsible for maintaining the accuracy of shipment information, tracking and tracing of loads, and problem resolution. Forwarding Agents thrive in a fast paced environment and use their strong communication skills to develop and grow relationships with our carriers. This is a hybrid position, must be able to reliably commute to our Burlingame, CA office three days per week Watchpoint Logistics is always looking to connect with talented professionals who are passionate about Customer Service in the Logistics and Transportation industry. While we do not currently have an open position for this role, we anticipate future hiring needs as our team continues to grow. If you’re interested in being considered for upcoming opportunities, we encourage you to join our talent network by submitting your resume.

Requirements

Basic use of computer systems and applications (e.g. MS Office, TMS) as trained/required.
Shows up on time, follows instructions, acknowledges and corrects mistakes.
Meets the needs of customers through positive interactions.
Able to communicate effectively and collaborate with team members to achieve common goals.
Able to receive work instruction in both written and oral formats. Written and verbal communication is completed in a clear and organized manner.
Seeks and incorporates feedback. Uses good judgment and solves problems within assigned scope of responsibility.
Demonstrates accuracy, thoroughness, and efficiency; is detail oriented and conducts work with minimal errors. Meets productivity goals set by management.
High school diploma and one year of experience in administrative role, or equivalent combination of education and experience

Responsibilities

Track and trace shipments in a timely manner to best serve our customers
Enter shipment data ensuring a commitment to quality and accuracy
Provide timely and accurate shipment information to carriers
Utilizes industry knowledge and experience to proactively update the customer service agents and address questions regarding the status of their shipments
Assists in transportation arrangements, determining efficient routing methods, bookings, and deliveries
Confirm carrier billed charges align with expected costs
Navigates CRM and HRIS to locate facility addresses, contact details and organization charts in order to route the customer or vendor to the proper CSR or department