Documentation Representative - Ocean Shipping

OOCL (USA), Inc. • South Jordan, UT

26d • Onsite

About The Position

OOCL is one of the world's largest integrated international container transportation, logistics and terminal companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia. Within our organization, OOCL Documentation department produces the bill of lading based on the booking and cargo information provided by the customer. This team is also responsible to coordinate the preparation of Export and Import manifest with customers and other functional departments to ensure the containerized cargo meets customs requirements at origin and at destination. By joining the Documentation team, you will have the opportunity to develop your knowledge of the various aspects of the shipment process. OOCL Benefits (What we offer to you): As a global company, we offer exceptional career and development opportunities with attractive compensation and benefits for Documentation Representative - Ocean Shipping, including:

Requirements

• Excellent oral and written communication skills
• Ability to prioritize tasks, time management and flexibility
• Working knowledge of Microsoft Office products

Nice To Haves

• Knowledge of Tariff rules and regulations
• Knowledge of customs, letter of credits and shipping industry related experience
• Attention to details
• Spanish/English bilingual

Responsibilities

• Respond to incoming calls and provide clear and concise response to inquiries, troubleshoot problems, provide accurate information, and maintain a pre-defined Key Performance Indicator (KPI).
• Process external and internal requests submitted electronically or via email. Complete urgent cases including those submitted by offshore Documentation group within same day.
• Monitor incomplete Bill of Ladings and communicate directly with customers and other functional departments to facilitate completion. Release Bill of Lading upon completion and vessel sailing.
• Reconcile advanced manifest services in order to resolve discrepancies, obtain missing information and submit manifest to customs and terminals

Benefits

• 401k Retirement Plan AND Pension Plan
• Paid Vacation/PTO
• Separate paid sick time
• Paid major holidays
• Floating Personal paid days
• Medical, Dental, and Vision Insurance
• Excellent Growth and Advancement Opportunities
• Tuition Assistance after 12 months

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees