Documentation Associate

Banco de Credito e Inversiones • Miami, FL

7d

About The Position

The Documentation Associate provides control and operational support bank wide. Main duties include but are not limited to account onboarding & account maintenance in the bank’s core system (IBS), verification of signatures, administrative services (Debit Cards and Tokens).

Requirements

• Ability to operate IBM compatible personal computers; fluency with Microsoft Word, Microsoft Excel, Microsoft PowerPoint at an intermediate level and use other softwares such as (1) Datapro - IBS, (2) Sydel/Complixpert System, (3) Global Radar, (4) DMS Laserfiche, (5) IDOC, (6) Salesforce (7) LexisNexis/Worldcompliance, etc.
• High School Diploma
• One to three years banking or related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Account onboarding: Creation of customers, contacts and accounts in the bank's core system (IBS). Conduct approval of peer’s entries under dual control process
• Account maintenance: Update of customers, contacts and accounts in the bank's core system (IBS). Conduct approval of peer’s entries under dual control process
• Debit Cards: Handle investigations with provider, delivery of cards, conduct monthly audit of cards in custody and maintaining log current
• Scanning and/or Digitizing: Includes indexing, staging and uploading of all new account opening documentation and account maintenances to bank’s repository platform
• Special projects: assist with bank’s projects when needed such as CDDs etc.
• Tokens (Multipass): process customers request, deliver tokens to customers, request activation of devices with IT and notify account officers upon completion.
• Verification of customer signature (all banking services except loan operations)
• Must have common sense, be organized and possess strong analytical and ethical skills
• Must provide timely and appropriate responses to requests for information and/or customer complaints or concerns and provide appropriate follow up to ensure issues are resolved
• Must maintain courteous, professional and effective internal and external working relationships.
• Must receive and provide clear, constructive feedback in a cooperative and professional manner, as well as, recommendations and reports for improvements.
• Ability to understand, speak, read and write English and Spanish (at least Intermediate level)
• Ability to carry and lift boxes and objects that may weigh between 10 and 25 pounds.
• Assume evolving duties and responsibilities of position and assist VP Documentation Manager as needed.
• Effectively speaking before groups of customers or employees.
• Filing, scanning and other documentation/administrative duties as required.
• Travel as required
• Provide coverage for other positions as requested
• Perform additional duties and responsibilities as assigned by management
• Responsible for ensuring compliance with branch’s policies and procedures as related to the processes conducted
• Work all hours required to fulfill job duties and responsibilities (including, weekends, evenings and holidays as needed)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees