Documentation and Training Specialist I

CorVel • Portland, OR

33d • Remote

About The Position

CorVel's Documentation and Training team facilitates learning transfer to improve performance across the organization. We collaborate with stakeholders across the enterprise-including product managers, software development, field operations, account management, sales, marketing, IT, and HR-to deliver high-value training materials that make a measurable difference in outcomes. We are looking for an excellent written and visual communicator who wants to work within a collaborative, creative team and operate as a sought-after, strategic business partner delivering high value training materials that make a meaningful, measurable difference in outcomes. We enjoy working on a wide range of projects in different mediums including e-learning, online help, hosted training, and video. As AI tools become more integrated into our applications, the role also requires strategic, consultative, and analytical skills alongside content creation. This is a remote position. Must be able to travel to Portland, OR 1-2 times a year. Local candidates more often

Requirements

• Healthcare experience preferred, or demonstrate strong business acumen from prior roles
• Experience working with and designing materials for a wide variety of audiences and stakeholders including workers' compensation, claims professionals, case management, medical bill review, IT, HR, sales, and account management
• Experience working within a software development process, including requirements analysis and communicating with developers to interpret for end-users
• Exceptional written communication skills: ability to write clear, concise, grammatically correct materials, and edit/proofread your own work.
• Excellent design sense and ability to create well-organized materials that conform to departmental style guidelines
• Empathetic collaborator with subject matter experts able to translate complex technical and business information into content that is understandable to the relevant audience
• Demonstrate strong knowledge of instructional design, delivery, and verification of understanding, including feedback loops
• Exhibit adaptability and willingness to learn and adopt new tools and methodologies, especially AI-driven solutions
• Ability to quickly learn and adopt new technologies, especially staying current with AI advancements in instructional design and content management applications
• Proficiency with Microsoft Office, especially PowerPoint, Teams, and SharePoint
• Proficiency with online help publishing, content management, and software simulation applications such as MadCap Flare, Articulate, Adobe Captivate, or similar software
• Experience working with a learning management system (LMS) such as Docebo, Talent LMS or similar
• Practical experience with AI tools such as Microsoft Copilot
• Ability to work independently, manage multiple projects, and meet deadlines in a fast-paced environment
• Familiarity with workers' compensation and healthcare management

Responsibilities

• Design and deliver instructional materials:
• Consult and work closely with product managers, software developers, testers and business to identify needs, instructional requirements, and return on investment
• Create, curate and keep content up to date, including e-learning, online help, job aids, explainer videos
• Lead and/or participate in synchronous and asynchronous training sessions that maximize performance and knowledge transfer
• Conduct focus groups and other outreach to discover usage patterns, potential issues, and enhancements to report to product management and development
• Support other trainers and informal trainers:
• Provide guidance to people in other business units and operational departments who need help navigating the LMS or using available tools like PowerPoint and Snipping Tool
• LMS Administration
• Help manage the LMS through creation and curation of courses, enrollments, notifications, reporting and learning plans
• Application integration
• Work with developers to integrate help files and training materials into enterprise applications for just-in-time assistance

Benefits

• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees