Documentation and Compliance Specialist

The University of Texas at Austin • Austin, UT

2d • Onsite

About The Position

The University’s 19 colleges and schools enroll over 53,000 students and rank among the top 10 public universities in the U.S. Texas Global is the university's global engagement arm and a recognized leader in international education, based on the success of the programs we deliver and the number of individuals we support. We serve more than 9,000 international students and scholars, as well as more than 4,600 students on education abroad programs annually. Texas Global advances UT Austin’s academic mission by leading, supporting, and coordinating the university’s international engagement efforts, fostering strategic partnerships on campus and abroad, welcoming a cadre of impressive international students and scholars to campus, and creating opportunities for students and faculty to engage with peers and institutions around the world. Texas Global is comprised of nine units, home to over 140 staff members, and continued growth of the organization is expected. Your skills will make a difference. You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of faculty and staff, thereby enhancing the student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to: Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) Voluntary Vision, Dental, Life, and Disability insurance options Generous paid vacation, sick time, and holidays Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) Flexible spending account options for medical and childcare expenses Robust free training access through LinkedIn Learning plus professional conference opportunities Tuition assistance Expansive employee discount program including athletic tickets Free access to UT Austin's libraries and museums with staff ID card Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card Purpose The Documentation and Compliance Specialist provides essential operational support to the International Student and Scholar Services (ISSS) team, focusing on clerical responsibilities related to F-1 immigration compliance. This position plays a critical role in maintaining accurate records, processing documentation, and providing frontline support to international students. As the initial point of contact for many students, the Documentation and Compliance specialist contributes significantly to creating a welcoming and efficient environment for our international community.

Requirements

• Bachelor's degree with one year of administrative work experience or equivalent education and experience.
• Strong attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Ability to work both individually and as part of a team.
• Excellent organizational skills and ability to track multiple tasks simultaneously.
• Professional written and verbal communication skills.
• Basic understanding of filing systems and records management.
• Customer service orientation with a focus on respectful and helpful interactions.
• Ability to maintain confidentiality when handling sensitive student information.
• Basic data entry skills and familiarity with database systems.
• Relevant education and experience may be substituted as appropriate.
• Note: Due to federal database requirements, only U.S. citizens and permanent residents may apply for this position.

Nice To Haves

• Previous experience in a higher education or international setting.
• Experience with student information systems or similar databases.
• Experience living or studying abroad.

Responsibilities

• Records Management and Document Processing Serve as a Department of Homeland Security Designated School Official for routine SEVIS record maintenance and updates
• Provide administrative assistance to the advising team by preparing standard immigration documents for advisor review with meticulous attention to detail and compliance requirements
• Assist with data entry and verification tasks to support regulatory compliance
• Maintain accurate student records in SEVIS in accordance with federal regulations
• Compile standard reports to support departmental operations
• Process initial I-20 documents and basic requests for international students
• Identify opportunities for improving administrative processes and student service delivery
• Communication and Programming Assist with departmental inbox by responding to general questions and routing correspondence to advisors, external units, or departments as appropriate
• Provide logistical support for international student sessions, workshops, and other ISSS events
• Participate in programming and presentations for the University community about support service topics for the international student population
• Help maintain accurate information on department websites and in student communications
• Student Service Support Work as a highly functioning, collaborative member of the student advising team to support the needs of UT Austin’s international student community
• Assist and triage international students when they arrive for in-person appointments, providing warm, professional service
• Provide efficient in-person services for time-sensitive requests, including travel signatures, course drop forms, and verification letters
• Collaborate with front desk personnel to ensure seamless service delivery and appropriate response prioritization
• Support of ISSS and Texas Global Functions Actively support and contribute to the priorities and functions of ISSS and Texas Global
• Participate actively in community-building events for international students and scholars
• Collaborate with colleagues through staff meetings and working groups to enhance service delivery

Benefits

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level