Documentation Specialist

Argentum Medical • Largo, FL

2h • Onsite

About The Position

This administrative position is responsible for assisting the documentation team with data entry projects, compliance paperwork (receiving and processing), contacting physicians’ offices regarding patient paperwork, and leadership of the documentation division. This position handles extremely sensitive information, so it is critical to adhere to company policy and standards.

Requirements

• High School Diploma, associate degree preferred.
• 3+ years’ experience within a customer service/office environment.
• Experience submitting Medicare and Medicaid billing procedures and a good working knowledge of Medicare rules and procedures.
• Excellent communication/customer relations skills with a strong attention to detail and critical thinking aptitude.
• Ability to work in a self-motivating, face-paced results-oriented environment.
• Demonstrated experience with Microsoft Office Software, typing and 10-key.

Responsibilities

• Partnering with external resources to complete: Calling physician’s offices to confirm receipt of necessary paperwork. Confirming compliance of all paperwork is complete and accurate – repeat follow up if not complete or accurate.
• Responsible for owning customer satisfaction and managing relationships through excellent customer service techniques during phone conversations (inbound/outbound).
• Education of external resources regarding: Educating physician’s office on urgency and necessity of completed and returned paperwork. Working with reps to educate physician’s offices on product opportunities.
• Administratively ensuring the following is being completed accurately and on-time against specific timelines.
• Receive, process, and distribute communications, including a variety of texts, applications, and images.
• Sending and receiving documents; organizing paper and electronic files; and analyzing the efficiency of communication processes.
• Strictest adherence to company policies when handling materials, especially those that contain confidential information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED