Document Management Systems Administrator

Leidos • Martinsburg, WV

2d • Onsite

About The Position

Leidos has an opportunity within the Digital Modernization Practice Area for a Document Management Systems Administrator to support Federal Civilian ESA V contract for the Bureau of Alcohol, Tobacco, Firearms, and Explosives. The Document Management Systems Administrator will work to ensure successful delivery and customer satisfaction for ATF’s scanning and imaging systems in support of law enforcement, weapons tracing, and compliance missions. This role focuses on the administration, configuration, and troubleshooting of IBML scanners and associated imaging systems using ibmlCaptureSuite. The ideal candidate is a passionate troubleshooter and skilled communicator, technically inclined on Windows, Linux and SQL Server, and possessing a basic understanding and desire to expand their knowledge of imaging technologies and database management systems. Must be onsite in Martinsburg, WV a few days per week and within commutable distance.

Requirements

• Minimum of a Bachelor’s and 2 years of relevant experience. Additional years of experience accepted in lieu of degree.
• Strong technical troubleshooting and analytical problem-solving skills.
• Some knowledge of both Windows and Linux operating systems.
• Intermediate experience with Structured Query Language (SQL) query and scripting.
• Familiarity with PostgreSQL and SQL Server.
• Basic understanding of XML and its applications.
• Excellent verbal and written communications.
• Familiarity with document management systems and workflows.
• Available for occasional after-hours and weekend maintenance, both onsite and remote.
• Must have a US Citizenship
• Must be able to obtain and maintain a customer specific Public Trust clearance.
• Lives within commuting distance (< 50 miles) of the Martinsburg, West Virginia office.

Nice To Haves

• Holds a DOJ or DOD clearance.
• Knowledge of ATF systems.
• General familiarity with Amazon S3 for storage integration.
• Experience with IBML Capture Suite for high-volume document processing.
• Knowledge of OmniScan Advanced Software, particularly in relation to Zeutschel scanning systems.

Responsibilities

• Configure, operate, and maintain IBML high-speed document processing server and imaging systems.
• Perform troubleshooting and assist vendor with escalated troubleshooting of scanner hardware, firmware, and software issues.
• Monitor imaging systems and correct instances of ingestion errors, trace failures, and scanner support needs.
• Collaborate with federal stakeholders, IT teams, end-users, and vendors to support imaging workflows and meet performance requirements.
• Provide excellent, clear, and concise verbal and written communications and status to contract and customer personnel at multiple levels.
• Ensure that imaging technologies—including servers, networks, storage systems, and scanning software—are operating efficiently and securely.
• Assist with software upgrades, patches, and configuration changes for imaging systems.
• Monitor and analyze imaging system performance, ensuring optimal uptime and throughput.
• Write and maintain standard operating procedures, technical documentation, and training materials.
• Support full lifecycle system development efforts including planning, integration, testing, deployment, and verification/validation processes.
• Provide technical support and troubleshooting for imaging systems and perform routine and emergency maintenance, including occasional weekend and after-hours work.
• Support integration of scanners into enterprise document management and archival systems.
• Provide Tier 2/3 support for escalated issues related to document imaging operations.
• Ensure system compliance with federal IT security and operational standards.
• Provide onsite assistance and troubleshooting.

Benefits

• Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees