Document Management Services Manager

Brookdale Senior Living Inc. • Brentwood, TN

2d

About The Position

The Manager, Document Management Services electronically creates, revises, manages, stores, and archives documents for clinical services, product lines, and other organizational departments for the support of resident/patient care and operational functions. Coordinates and collaborates with clinical service leaders to ensure initiatives, goals and strategic functions are implemented organization-wide.
Essential Functions
Prioritizes various work requests that support all Brookdale product lines and other Brookdale department’s requests received by the document management team.
Leads the creation, implementation, revision, storage, archival, communication and attestation process of clinical services policies, procedures and other documents that support clinical services product lines, and other departments (i.e. Dining, Asset Management, Human Resources, Legal, Operations, etc.) as requested.
Supervises Document Management Specialist(s) to include hires, performance management and terminations. Meets regularly with team member(s) to mentor, supports and provide feedback on performance and professional development.
Works closely with the legal and risk teams to assess company policies and revise as necessary to ensure compliance and minimize company risks.
Identifies information across databases and other online repositories to gather and analyze data Ensures conformance with applicable state specific and federal laws, regulations, and accreditation standards.
Responds to legal document discovery requests in a timely manner.
Assists with the training and orientation of new document management department associates.
Coordinates the planning and agenda for weekly Clinical leadership team meetings and other Clinical Support Center meetings as requested.
Completes stretch assignments and special projects including authoring a monthly Clinical Focus communications for the Senior Vice President (SVP) and other assignments as requested to support the Brookdale Clinical Services corporate goals.
Manages the quarterly policy and procedure updates for all product types within clinical services, and verifies communication of these documents in a timely manner to the clinical and operational teams.
Partners with multiple state clinical service leaders or subject matter experts to develop state specific documents to assure compliance with federal, state, or other regulatory requirements.
Responsible for the organization of clinical service documents by formatting, storing, and archiving for ease of end user electronic access.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor.

Requirements

• High school diploma or GED certificate required.
• Three years of related technical experience in office, Information technology, or technical certification in document management required.
• Additional years of relevant experience can be substituted for the education requirement on a year for year basis

Responsibilities

• Prioritizes various work requests that support all Brookdale product lines and other Brookdale department’s requests received by the document management team.
• Leads the creation, implementation, revision, storage, archival, communication and attestation process of clinical services policies, procedures and other documents that support clinical services product lines, and other departments (i.e. Dining, Asset Management, Human Resources, Legal, Operations, etc.) as requested.
• Supervises Document Management Specialist(s) to include hires, performance management and terminations. Meets regularly with team member(s) to mentor, supports and provide feedback on performance and professional development.
• Works closely with the legal and risk teams to assess company policies and revise as necessary to ensure compliance and minimize company risks.
• Identifies information across databases and other online repositories to gather and analyze data Ensures conformance with applicable state specific and federal laws, regulations, and accreditation standards.
• Responds to legal document discovery requests in a timely manner.
• Assists with the training and orientation of new document management department associates.
• Coordinates the planning and agenda for weekly Clinical leadership team meetings and other Clinical Support Center meetings as requested.
• Completes stretch assignments and special projects including authoring a monthly Clinical Focus communications for the Senior Vice President (SVP) and other assignments as requested to support the Brookdale Clinical Services corporate goals.
• Manages the quarterly policy and procedure updates for all product types within clinical services, and verifies communication of these documents in a timely manner to the clinical and operational teams.
• Partners with multiple state clinical service leaders or subject matter experts to develop state specific documents to assure compliance with federal, state, or other regulatory requirements.
• Responsible for the organization of clinical service documents by formatting, storing, and archiving for ease of end user electronic access.

Benefits

• Gracious hospitality and neighborliness for our residents and families.
• Home-like feel and all-around comfort for residents and visiting family members.
• Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.
• Industry leader in clinical care.
• Nationwide company with over 675 communities, offering many opportunities to grown and learn as a sales professional.
• Extensive corporate support including a robust training program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees