Document Management Phone Specialist

Westgate Resorts • Ocoee, FL

1d • $18 - $19 • Hybrid

About The Position

The verification of proposals for mail-out accounts before paperwork is mailed and following up on those accounts to ensure that the documents are returned in a timely manner.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Fluency in English and Portuguese is required.
• High-speed internet connection and modem.
• A dedicated office/workspace with little to no distractions.
• Ability to make and receive telephone calls.
• Proficiency with Microsoft Outlook, Microsoft Excel, and Adobe Acrobat.
• Ability to troubleshoot and fix minor computer problems independently.
• Ability to operate a computer, telephone, calculator, and other related office equipment.
• Ability to visually review handwritten and computer-generated documents, as well as view a computer screen.
• Ability to multitask and communicate effectively with team members and customers in a professional manner.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy, with excellent follow-up skills.
• Ability to sit at a desk for extended periods of time.

Nice To Haves

• Notary of Public Certification
• Fluency in Spanish is a plus.
• Customer Service, Document Management, Banking experience, Timeshare experience, or other related experience preferred.
• Westgate experience is a plus.
• Contact center experience is preferred.

Responsibilities

• Handle inbound and outbound calls with timeshare owners and/or internal customers.
• Communicate and following up with timeshare owners by phone, email, and/or letter regarding their outstanding contract documents and assisting them in signing the documents electronically or by mail.
• Assist timeshare owners with questions about their outstanding documents, making payments, usage inquiries, and/or general account inquiries.
• Verify sales proposals from internal customers to ensure the proposals are correct and accurate before contracts are entered into the system.
• Other duties may be assigned:

Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed