Document Management Business Analyst

DXC Technology • Nashville, TN

18h

About The Position

DXC Technology (NYSE: DXC) helps global companies run mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Leading companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive performance, competitiveness, and customer experience. Learn more at DXC.com . At DXC, we leverage technology to deliver mission-critical IT and business process services that help clients optimize operations, improve customer experience, and drive growth. Our Insurance Services support middle- and back-office operations, financial reporting, compliance, and customer service transformation. We are hiring a Document Management Business Analyst (BA) who will play a critical role in supporting future Transformation & Transition (T&T) growth projects and ongoing BAU Document Management Savings and Efficiency initiatives . Key responsibilities include: Vendor Coordination: Acting as the primary liaison between clients and outsourced inbound/outbound mail vendors to ensure smooth operations and compliance with service-level agreements. Client-Facing Role: Engaging directly with clients to gather requirements, provide updates, and resolve issues related to document management processes. Process Improvement: Driving efficiency and cost-saving projects within document management workflows, identifying opportunities for automation and optimization. Cross-Functional Collaboration: Working closely with various BPS business areas to align document management strategies with broader organizational goals. Travel Requirements: Traveling within the U.S. to client sites and vendor locations as needed to support project implementation and relationship management. This role requires strong analytical skills, stakeholder management, and the ability to manage multiple priorities in a dynamic environment.

Requirements

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role
• Proven experience in business process services
• Experience in business process analysis and recommendations
• Proficiencies in process analysis and data-driven decision-making
• A continuous learner who stays abreast with industry knowledge and technology

Nice To Haves

• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., BPMN, Certified ScrumMaster) a plus

Responsibilities

• Assist in managing business process improvement projects to enhance customer and client experience.
• Support the identification of process optimization opportunities.
• Execute process enhancements under the guidance of senior team members.
• Assist with project communication and reporting.
• Collaborate with cross-functional teams to ensure project success.
• Act as a liaison between team members and stakeholders.
• Assist in resource allocation and project planning.
• Learn and apply process optimization methodologies effectively.
• Vendor Coordination: Acting as the primary liaison between clients and outsourced inbound/outbound mail vendors to ensure smooth operations and compliance with service-level agreements.
• Client-Facing Role: Engaging directly with clients to gather requirements, provide updates, and resolve issues related to document management processes.
• Process Improvement: Driving efficiency and cost-saving projects within document management workflows, identifying opportunities for automation and optimization.
• Cross-Functional Collaboration: Working closely with various BPS business areas to align document management strategies with broader organizational goals.
• Travel Requirements: Traveling within the U.S. to client sites and vendor locations as needed to support project implementation and relationship management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level