Document Custody Clerk

Vanderbilt Mortgage • Maryville, TN

5d • $35,060 - $41,425 • Onsite

About The Position

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential. POSITION TITLE: Document Custody Clerk (Non – LO – No Consumer Contact) JOB STATUS: Full Time/Hourly DEPARTMENT: Document Services REPORTS TO: Document Custody and Release Team Lead TRAVEL REQUIRED: None WORK SCHEDULE: Required In Office Pay: The expected hiring range for this position is from $35,060 to $41,425 plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs. JOB SUMMARY: The Document Custody Clerk is responsible for creating and maintaining VMF loan files by managing, organizing and filing incoming and outgoing loan documents. This role reports to the Document Custody and Release Team Lead.

Requirements

• Education: High School diploma or equivalent required.
• Experience: 0 – 1 year of experience.
• Basic computer skills with ability to type at least 25 wpm.
• Ability to communicate effectively and efficiently via phone, email, and person to person.
• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.
• Ability to manage multiple and/or conflicting responsibilities.
• Great attention to detail and organizational skills.
• Ability to work in a team environment.
• Adheres to compliance and confidentiality in managing sensitive customer information.

Nice To Haves

• Working knowledge of AS/400, Microsoft Word, and Excel a plus.

Responsibilities

• Creates and Maintains VMF Loan Files · Completes audits and checks in collateral files and documents to support new loan originations.
• Responsible for pulling requested loan files, researching for accuracy, and sending documents to the requested departments.
• Performs investor relocations when necessary.
• Works to maintain organization and tidiness within the document vault.
• Research and Audits · Audits loan files for completion, accuracy, and location of missing documents.
• Performs audits on files to ensure complete with required documents in case of creating Ginnie Mae pools, bulk sales, as well as scratch and dent sales.
• Completes loan purchase due diligence as needed.
• Intercompany Departmental Support · Pulls original documents upon request in support of department processes within VMF.
• Handles service and information requests from Silverton Mortgage including, but not limited to, pulling, and endorsing requested collateral documents, obtaining all authorized signatures, shipping new documents to investors, release & receipting of trailing documents, and documenting loan sales.
• Other duties as assigned

Benefits

• Medical and Dental Plan with Prescription Coverage and Vision.
• Competitive benefits including 401(K) includes 100% company match of the first 4%.
• Paid time off days (PTO), maternity/paternity leave, and holidays.
• Community involvement including Volunteer Paid Time Off (VTO).
• Tuition Assistance for your first degree
• Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
• Collaborative and energetic work environment.
• Professional development and promotional opportunities.
• Competitive bonus programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees