Document Coordinator

Becton Dickinson Medical Devices • Los Angeles, CA

1d • Onsite

About The Position

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. At BD, we are the pioneers of possibility, driving advancements in the health sector with our innovative medical technology solutions. We are in search of a dedicated and enthusiastic Document Coordinator to join our team. This position involves playing a key role in facilitating effective communication and ensuring streamlined operations within our organization. Your efforts will be pivotal in realizing our ambitious targets and upholding our distinguished reputation for excellence.

Requirements

• High school diploma or equivalent
• one to two years of relevant experience and/or training
• equivalent combination of education and experience
• Ability to read, analyze, and interpret medical supply publications, technical procedures, and training materials
• Excellent written and verbal communication skills for internal and external correspondence
• Strong analytical and problem-solving abilities to interpret instructions and forecast workflow processes
• Proficiency in Microsoft Office applications, database software, and call center telecommunications software

Responsibilities

• Professionally interact with healthcare providers to acquire medical documentation and troubleshoot customer inquiries
• Develop and maintain comprehensive knowledge of medical supplies and insurance guidelines
• Identify and professionally resolve customer service-related issues
• Collaborate with the Customer Care team to support customer service initiatives aligned with company goals
• Meet or exceed daily, weekly, and monthly targets in accordance with efficiency measurements
• Adhere to compliance standards, including Medicare guidelines, HIPAA, and ACW
• Provide backup support to the Care Coordinator as needed
• Cultivate positive connections with healthcare providers to nurture enduring working partnerships
• Maintain a positive work environment that embodies BD's philosophy of professional excellence, teamwork, and integrity

Benefits

• competitive compensation package commensurate with experience and qualifications
• reward and recognition opportunities that promote a performance-based culture
• competitive package of compensation and benefits programs
• a team that values your opinions and contributions
• encourages you to bring your authentic self to work
• a culture in which you can learn, grow, and thrive
• help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day
• face-to-face collaboration supports your learning, your progress, and your success

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees