Medicare Document Coordinator

The Health Plan of West Virginia Inc • Wheeling, WV

6h

About The Position

The Medicare Documents Coordinator is responsible for managing Medicare documents received via fax, email, mailed correspondence, following THP policies and procedures.

Requirements

• Minimum High School Diploma.
• Strong knowledge of software programs.
• High level of time management.
• High level of attention to detail.
• High level of organizational skills.
• Work efficiently in fast paced environment.

Nice To Haves

• Experience with Medicare call center documents ques and fax ques.
• Proficient typing skills.
• Able to work independently previous call center experience.

Responsibilities

• Responsible for working all Medicare fax management ques and directing to correct department for resolutions.
• Responsible for working all general correspondence ques and directing to correct department for resolutions.
• Responsible for all incoming emails, providing timely and professional response to member or providers with approriate resolutions.
• documenting and tracking of Medicare correspondence/faxes and emails responses and follow up of resolutions.
• Adheres to operational policies and procedure guidelines related to timeliness.
• Responsible for filing all documents in the document respository.
• work scanning.
• back up to call centers when time allows and returning after hour voicemails.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees