Document Control & Training Specialist II

Aston Carter • Lake Forest, IL

2d • $24 - $24 • Onsite

About The Position

We are seeking a Document Control & Training Specialist II to join our team on a short-term basis, focusing on a project lasting 4-6 weeks. This role involves both onsite and hybrid work with specific days designated for remote and onsite operations. The primary objective is to support a short-term project aimed at capturing and documenting essential Purchase Order (PO) process steps and standard operating procedures.

Requirements

• Ability to clearly document and map operational processes and standard operating procedures.
• Experience creating and delivering training sessions.
• Familiarity with workflow and project management tools such as Smartsheet, Excel, or similar platforms to drive process improvement and efficiency.
• Gathering insights by interviewing stakeholders.

Nice To Haves

• Bachelor's degree in Business Operations, Communications, or a related field.
• 3-5 years of relevant experience in process documentation, operations training, or continuous improvement roles.
• Experience in project/program management or team training is a plus.
• Proficient in Microsoft Office Suite with hands-on experience in Smartsheet, Asana, or similar workflow tools.
• Demonstrated process mapping and SOP writing ability.
• Excellent written and verbal communication skills, able to interact effectively across functions.
• Strong stakeholder engagement and interviewing skills.
• Analytical mindset with the ability to solve problems and propose improvement strategies.
• Detail-oriented and able to operate with minimal supervision.

Responsibilities

• Create, update, and maintain comprehensive written process documentation for PO procedures.
• Conduct stakeholder interviews, research, and requirements gathering to ensure documentation is accurate and actionable.
• Develop training materials, presentations, guides, and reference sheets tailored to diverse audiences.
• Facilitate group training sessions and collect feedback for ongoing improvement.
• Recommend, implement, and optimize the use of workflow efficiency tools such as Smartsheet, Excel, and Asana.
• Communicate status updates, training progress, and improvement recommendations to management.
• Investigate and propose solutions for process inefficiencies and address documentation discrepancies.
• Provide guidance and answer technical/non-technical questions about the PO process and associated tools.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level