Document Control Manager

City of Charlotte, NC • Charlotte, NC

33d • $59,134 - $73,917

About The Position

Under the direction of the Quality Assurance Manager of the Charlotte Area Transit System (CATS), the Document Control Manager coordinates the document management system and assists in preparing and delivering orientation and refresher presentations for CATS Employees.

Requirements

• Ability to communicate effectively, both orally and in writing
• Knowledge of Microsoft Office 365 - Word, SharePoint, PowerPoint, Visio, Excel
• Advanced skill level of MS Word
• Ability to learn administrator-level tasks in Electronic Document Management Systems and internal data tracking systems
• Strong organizational skills with attention to detail
• Experience creating and maintaining document control systems and/or knowledge of quality management systems (ISO 9001, etc.)
• Assemble and organize data
• Ability to compose effective and accurate correspondence
• Ability to handle conflict and deal well with internal & external customers
• Associate degree with seven (7) years of relevant work experience; or a bachelor's degree with three (3) years of relevant work experience; or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to perform the essential job duties successfully.

Nice To Haves

• Bachelor's degree
• Major coursework in English/Communications or technical field
• Three to five years of experience in technical writing
• Skilled in: SharePoint, Adobe, PowerPoint

Responsibilities

• Administration of document management system, including: review, approval, and distribution of CATS documents
• version control of controlled documents for the agency
• Review draft documents for consistency with other procedures, readability, and conciseness
• Work with document owners to ensure documents meet CATS documentation standards & changes are captured
• Edit/format new or revised controlled documents
• Guide contractors & administrative assistants with documentation requirements of policies/plans/manuals & procedures
• Audit divisions & sections for compliance with document control policies
• Create original documentation, including: procedures, instructions, forms, and flowcharts
• As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP.
• Prepare / compile reports & materials for audit reports
• Prepare & proofread administrative correspondence
• Maintain CATS quality performance metrics
• Acts as Record Management liaison for the Quality Assurance section; attends records representative meetings, participates in annual document purge, reviews and updates the Quality Assurance document retention schedule
• Perform related duties as required
• Assist in the preparation of presentations when required, to enhance training on Quality Processes
• Conduct training for various quality-related initiatives

Benefits

• The City of Charlotte provides a comprehensive benefits package to eligible employees.
• Click here to learn more about the City of Charlotte's benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees