Doctoral Student Success Coordinator

Gordon Conwell Theological Seminary • Charlotte, NC

11h

About The Position

In coordination with the Director of Student Success, this full-time, at will position supports the mission of the Seminary Student Services by providing oversight and care of students in doctoral programs. This individual works to provide timely and effective student-focused advocacy and care for doctoral programs.

Requirements

• Language: The incumbent must be fluent in English and have functional proficiency in one of our other main languages of service (Spanish, Portuguese, Mandarin, Korean); multi-fluency would be helpful.
• Administrative Skills: Exceptional administrative, organizational, and planning skills with the ability to manage multiple and competing priorities in short-term and long-term objectives.
• Knowledge and Discernment: Strong analytical and decision-making skills, including the ability to work independently and collaboratively, problem-solve, and handle emergent situations. Must have meticulous attention to detail. Ability to take initiative in a fast-paced environment is crucial.
• Cultural Intelligence: Commitment to collegiality, diversity, inclusion, and cultural awareness. Demonstrated ability to collaborate and serve in a team environment that requires collegiality and regular collaboration across matrixed, multi-campus environment with students from diverse cultural backgrounds and languages.
• Communication and Interpersonal Effectiveness: Must have strong written and verbal communication skills. Demonstrated ability to collaborate and serve in a team environment that requires collegiality and regular collaboration across multiple locations and modalities.
• Technical Knowledge: Ability to leverage industry standard technology and digital resources is required (student management software, communication apps, digital learning platforms). Required competency with Microsoft Office Suite. Proficiency in utilizing web technologies and a readiness to adapt to new database software required
• Student Focus: Must be able to anticipate student needs to identify and remove barriers that hinder providing excellent student success services. Engage appropriate internal or external stakeholders as needed to resolve any issues outside the individual’s scope of responsibility. Be equipped with an understanding of the roles and functions of all other departments and how they relate to the requests of the student.
• A clear understanding of the Gordon-Conwell mission, deep personal faith in Christ, and willingness to abide by the Community Life Statement.
• Bachelor’s degree required, master’s degree preferred. Candidates currently pursuing a graduate or postgraduate degree program will also be considered.
• 3+ years’ experience in student services, customer service, or related fields is preferred.
• Previous experience with databases and Student Information Systems (SIS) and preferably in EAB Navigate 360.

Nice To Haves

• master’s degree preferred.
• Candidates currently pursuing a graduate or postgraduate degree program will also be considered.
• multi-fluency would be helpful.
• 3+ years’ experience in student services, customer service, or related fields is preferred.
• Previous experience with databases and Student Information Systems (SIS) and preferably in EAB Navigate 360.

Responsibilities

• Monitoring Student Progress
• Retention Efforts
• Responding to Student Inquiries
• Coordinate with relevant offices to ensure smooth, day-to-day student access to student services
• Collaborate with the D.Min. Program Dean, Ph.D. Program Director and student services staff to support orientations for Doctoral students.
• Support the doctoral programs in providing a hospitable, student-focused environment for both on campus (residencies, residency events, meals, on-site class meetings, etc.), and off-campus events and course meetings, working in close collaboration with the doctoral teams and other support offices (guest housing, media services, IT, food services, etc.). Participate in orientations, graduations and other relevant seminary functions related to doctoral programs.
• Perform other duties assigned by the Director in collaboration with doctoral program staff as necessary.

What This Job Offers

• Job Type: Full-time