Dockmaster

MarineMax

5d

About The Position

OVERVIEW: Manage dock team members and daily operations of the dock, including
Wet Slips, Dry Slips, Basin and the front lot.

Responsibilities

• Hire, train, motivate, coach, monitor and evaluate the performance of all dock team members
• Maintain dock machinery and equipment effectively and in a safe working condition
• Schedule all maintenance and repairs for dock machinery with Service Manager
• Responsible for setting dock employee work schedules around marine operations
• Oversee and participate in the training of new dock employees
• Audit forklift operator performance to make sure training, job performance and attitude are acceptable
• Initiate and oversee maintenance and repair area relating to the Dock/Yard resulting in a safe and attractive work area
• Manage departmental expenses effectively
• Establish and maintain positive relationships with other departments
• Prepare for and participate in meetings with management or other department heads
• Schedule all sales, service and storage moves keeping in mind the best interest of the potential and existing customers
• Communicate with Office Manager and/or Corporate on a regular basis in regards to storage related information
• In the even that a boat is damaged, promptly report the damage to sales or service and if applicable, contact the customer that same day
• Communicate customer satisfaction standards to all dock personnel
• Monitor results of CSI reports and continually make improvements where and when needed
• Resolve customer complaints and build loyal customer base for marina
• Inventory boats in wet and dry storage weekly
• Responsible for dipping and monitoring fuel tanks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees