Dockmaster

MarineMax • Thunderbolt, GA

5d

About The Position

OVERVIEW: Manage dock team members and daily operations of the dock, including Wet Slips, Dry Slips, Basin and the front lot. KEY RESULT AREAS: Safe and profitable operation of marina/dock operations Severe weather prevention plan executed Top condition facility, docks and customer areas High level of customer service and responsiveness to issues Establish and maintain positive relationships with all departments

Responsibilities

• Hire, train, motivate, coach, monitor and evaluate the performance of all dock team members
• Maintain dock machinery and equipment effectively and in a safe working condition
• Schedule all maintenance and repairs for dock machinery with Service Manager
• Responsible for setting dock employee work schedules around marine operations
• Oversee and participate in the training of new dock employees
• Audit forklift operator performance to make sure training, job performance and attitude are acceptable
• Initiate and oversee maintenance and repair area relating to the Dock/Yard resulting in a safe and attractive work area
• Manage departmental expenses effectively
• Establish and maintain positive relationships with other departments
• Prepare for and participate in meetings with management or other department heads
• Schedule all sales, service and storage moves keeping in mind the best interest of the potential and existing customers
• Communicate with Office Manager and/or Corporate on a regular basis in regards to storage related information
• In the even that a boat is damaged, promptly report the damage to sales or service and if applicable, contact the customer that same day
• Communicate customer satisfaction standards to all dock personnel
• Monitor results of CSI reports and continually make improvements where and when needed
• Resolve customer complaints and build loyal customer base for marina
• Inventory boats in wet and dry storage weekly
• Responsible for dipping and monitoring fuel tanks
• Severe weather prevention plan executed
• Top condition facility, docks and customer areas
• High level of customer service and responsiveness to issues
• Establish and maintain positive relationships with all departments

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees