Freedom Boat Club Dock Manager

Freedom Boat Club of Greater Boston and Cape CodProvincetown, MA
3h$22

About The Position

Freedom Boat Club - Dock Manager Job Description Reports to: Dock Operations Manager (DOM) Accountability: Lead Manager accountable for Dock Staff and seasonal employees, daily operations, member experience and staff capability.

Requirements

  • Two plus years of marina, boating, or service leadership experience.
  • Strong problem-solving and decision-making ability.
  • Familiarity with small boat systems and basic maintenance practices.
  • Proficiency with Fleetio, Deputy, Slack (a plus).
  • Excellent communication and customer service skills.
  • Valid driver’s license; reliable transportation.
  • Ability to secure and maintain a DOT medical card.
  • Boating safety knowledge required.
  • Haul and launch boats as required with company trucks and trailers.
  • Successful passing of RMV check, 24 months clean.

Responsibilities

  • Supervise, train, and lead all dock staff. Be the example.
  • Maintain above average Customer Satisfaction and Net Promoter Scores.
  • Conduct daily dock briefings, verify attendance, and manage timecards.
  • Coach and hold staff accountable for appearance, performance, and member engagement.
  • Coordinate with the DOM for onboarding, training completions and HR documentation.
  • Oversee day-to-day dock operations and ensure full compliance with Freedom Boat Club procedures and safety policies.
  • Conduct regular dock and boat inspections to verify readiness, safety gear, and cleanliness.
  • Perform and train staff on basic maintenance and troubleshooting tasks, including:
  • Changing propellers and identifying when replacement is necessary
  • Checking and replacing fuses, and understanding how circuits function
  • Identifying signs of a bent shaft (e.g., vibration, visual wobble, prop runout)
  • Using a drill or power tools safely for basic dock and boat maintenance
  • Changing or testing a bilge pump and verifying proper operation
  • Lead storm preparedness efforts, ensuring boats are secured, lines inspected, and facilities cleared.
  • Enforce weather closures and reopening procedures in coordination with the Dock Operations Manager and Director of Operations.
  • Maintain dock and office cleanliness to the highest Freedom Boat Club standards.
  • Serve as the on-site leader responsible for CSAT and NPS performance at the location.
  • Ensure all members are greeted professionally, checked in safely, and provided an exceptional experience.
  • Address member issues promptly and respectfully, escalating only when necessary to the DOM.
  • Reinforce the company’s core values and culture in every member and staff interaction.
  • Create and post staff schedules at least two weeks in advance in Deputy.
  • Allocate staff resources efficiently to support operations while maintaining labor within budget.
  • Approve overtime only with prior Dock Operations Manager approval.
  • Monitor attendance, shift coverage, and performance daily.
  • Council and document underperforming staff issues.
  • Praise outstanding hard work and contributors. Create a fun hardworking environment for all to enjoy.
  • Work dock shifts as necessary.
  • Maintain a professional and cooperative relationship with host marina management and staff.
  • Report facility issues promptly to the Dock Operations Manager and assist the host marina as necessary to maintain relationship and a safe working environment.
  • Represent Freedom Boat Club positively to all marina partners, members, and the public.
  • Complete and submit all documentation accurately and on time.
  • File all incident reports (IRs) in Fleetio and Reservation System within 12 hours of incident.
  • Use Slack and other communication tools to stay aligned with operations and company directives.
  • Seek solutions through documentation, Linktree, manuals or internal systems before contacting a supervisor.
  • Maintain daily communication with the DOM on updates, staffing, and maintenance needs.
  • Attend a weekly L10 meeting.
  • Monitor all damage and after hours concerns via call, text or Slack.
  • Respond when necessary to emergency situations.

Benefits

  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • PTO and Sick Days
  • 401k Matching
  • Medical - Dental - Vision

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What This Job Offers

Career Level

Manager

Education Level

No Education Listed

Number of Employees

251-500 employees

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