Freedom Boat Club Dock Manager

Freedom Boat Club of Greater Boston and Cape Cod•Bourne, MA

1d•$22

About The Position

Freedom Boat Club - Dock Manager Job Description (2 Adjacent Locations) Reports to: Dock Operations Manager (DOM) Accountability: Lead Manager accountable for Dock Staff and seasonal employees, daily operations, member experience and staff capability. 1. Leadership & Staff Management Supervise, train, and lead all dock staff. Be the example. Maintain above average Customer Satisfaction and Net Promoter Scores. Conduct daily dock briefings, verify attendance, and manage timecards. Coach and hold staff accountable for appearance, performance, and member engagement. Coordinate with the DOM for onboarding, training completions and HR documentation. 2. Dock Operations, Maintenance & Safety Oversee day-to-day dock operations and ensure full compliance with Freedom Boat Club procedures and safety policies. Conduct regular dock and boat inspections to verify readiness, safety gear, and cleanliness. Perform and train staff on basic maintenance and troubleshooting tasks, including: Changing propellers and identifying when replacement is necessary Checking and replacing fuses, and understanding how circuits function Identifying signs of a bent shaft (e.g., vibration, visual wobble, prop runout) Using a drill or power tools safely for basic dock and boat maintenance Changing or testing a bilge pump and verifying proper operation Lead storm preparedness efforts, ensuring boats are secured, lines inspected, and facilities cleared. Enforce weather closures and reopening procedures in coordination with the Dock Operations Manager and Director of Operations. Maintain dock and office cleanliness to the highest Freedom Boat Club standards. 3. Member Experience Serve as the on-site leader responsible for CSAT and NPS performance at the location. Ensure all members are greeted professionally, checked in safely, and provided an exceptional experience. Address member issues promptly and respectfully, escalating only when necessary to the DOM. Reinforce the company’s core values and culture in every member and staff interaction. 4. Scheduling & Labor Management Create and post staff schedules at least two weeks in advance in Deputy. Allocate staff resources efficiently to support operations while maintaining labor within budget. Approve overtime only with prior Dock Operations Manager approval. Monitor attendance, shift coverage, and performance daily. Council and document underperforming staff issues. Praise outstanding hard work and contributors. Create a fun hardworking environment for all to enjoy. Work dock shifts as necessary. 5. Marina & Facility Relations Maintain a professional and cooperative relationship with host marina management and staff. Report facility issues promptly to the Dock Operations Manager and assist the host marina as necessary to maintain relationship and a safe working environment. Represent Freedom Boat Club positively to all marina partners, members, and the public. 6. Administration & Communication Complete and submit all documentation accurately and on time. File all incident reports (IRs) in Fleetio and Reservation System within 12 hours of incident. Use Slack and other communication tools to stay aligned with operations and company directives. Seek solutions through documentation, Linktree, manuals or internal systems before contacting a supervisor. Maintain daily communication with the DOM on updates, staffing, and maintenance needs. Attend a weekly L10 meeting. Monitor all damage and after hours concerns via call, text or Slack. Respond when necessary to emergency situations. Work Schedule Preseason: Club Opening Prep: Monday-Friday, 8:00 AM - 4:00 PM In-Season: 5 workdays (10-hour shifts), including weekends and holidays as operational needs dictate (morning or afternoons - these should rotate). Postseason: Hauling & shop assistance: Monday-Friday, 8:00 AM - 4:00 PM Any absence or schedule modification requires Dock Operations Manager approval.

Requirements

Two plus years of marina, boating, or service leadership experience.
Strong problem-solving and decision-making ability.
Familiarity with small boat systems and basic maintenance practices.
Proficiency with Fleetio, Deputy, Slack (a plus).
Excellent communication and customer service skills.
Valid driver’s license; reliable transportation.
Ability to secure and maintain a DOT medical card.
Boating safety knowledge required.
Haul and launch boats as required with company trucks and trailers.
Successful passing of RMV check, 24 months clean.

Responsibilities

Supervise, train, and lead all dock staff.
Maintain above average Customer Satisfaction and Net Promoter Scores.
Oversee day-to-day dock operations and ensure full compliance with Freedom Boat Club procedures and safety policies.
Conduct regular dock and boat inspections to verify readiness, safety gear, and cleanliness.
Perform and train staff on basic maintenance and troubleshooting tasks
Lead storm preparedness efforts
Enforce weather closures and reopening procedures
Maintain dock and office cleanliness to the highest Freedom Boat Club standards.
Serve as the on-site leader responsible for CSAT and NPS performance at the location.
Ensure all members are greeted professionally, checked in safely, and provided an exceptional experience.
Address member issues promptly and respectfully, escalating only when necessary to the DOM.
Create and post staff schedules at least two weeks in advance in Deputy.
Allocate staff resources efficiently to support operations while maintaining labor within budget.
Monitor attendance, shift coverage, and performance daily.
Maintain a professional and cooperative relationship with host marina management and staff.
Report facility issues promptly to the Dock Operations Manager and assist the host marina as necessary to maintain relationship and a safe working environment.
Complete and submit all documentation accurately and on time.
File all incident reports (IRs) in Fleetio and Reservation System within 12 hours of incident.
Use Slack and other communication tools to stay aligned with operations and company directives.
Maintain daily communication with the DOM on updates, staffing, and maintenance needs.
Attend a weekly L10 meeting.
Monitor all damage and after hours concerns via call, text or Slack.
Respond when necessary to emergency situations.