DNS & Load Balancing Network Operations SME - Vice President

Citi • Tampa, FL

22d

About The Position

We are seeking a highly skilled and motivated DNS (DDI) & Load Balancing Network SME to join our global network operations team. This role requires a deep understanding of enterprise network platforms, routing, and switching technologies, with a primary focus on DDI (DNS, DHCP, IP Address Management) and Load Balancing technologies. This role focuses on ensuring the reliability, scalability, and efficiency of DNS, DHCP, IP Address Management (DDI), and Load Balancing services. The ideal candidate will have a strong Site Reliability Engineering (SRE) mindset, with a focus on automating and modernizing workflows, driving operational excellence, and collaborating with engineering teams to enforce standards and supportability for Day 2 operations. The SME will act as a bridge between Network Operations and Engineering, ensuring accountability, supportability, and alignment with technology roadmaps. This role also involves triaging complex incidents, performing root cause analysis, and driving Day 2 risk remediation efforts.

Requirements

• Strong knowledge of DNS, DHCP, and IP Address Management protocols.
• Hands-on experience with DDI tools such as TCPWave, BlueCat, or Infoblox.
• Hands-on experience with Load Balancers SLB / GTMs (F5, Citrix Netscaler) in enterprise environments.
• Familiarity with network protocols and services (e.g., TCP/IP, HTTP, SSL/TLS).
• Solid understanding of enterprise network platforms, including Cisco and Arista routing and switching technologies.
• Familiarity with firewall platforms and their integration with network operations.
• Working knowledge of packet capture and analysis tools (e.g., Wireshark, Riverbed) for troubleshooting and diagnostics.
• Experience in automating workflows and modernizing operational processes.
• Proven ability to lead triages and resolve complex incidents in DNS, DDI, and Load Balancing domains.
• Ability to work collaboratively with engineering teams to align on technology roadmaps and enforce operational standards.
• Excellent communication skills to act as a bridge between Network Operations and Engineering.
• Familiarity in scripting languages such as Python, Bash, PowerShell & automation tools like Ansible, Terraform is a plus.
• Experience working in financial or banking domains is a plus.
• Familiarity with regulatory and compliance requirements in enterprise environments.

Nice To Haves

• Experience with cloud-based DNS and Load Balancing solutions (e.g., AWS Route 53, Azure DNS, Cloudflare, or Akamai).
• Knowledge of containerized environments and orchestration tools (e.g., Kubernetes, Docker).
• Certifications such as F5 Certified Technology Specialist (CTS), Infobox DDI Certification, or CCNP are a plus.
• Knowledge of ITIL processes and practices for network operations.
• Proactive and self-motivated with a strong focus on operational excellence.
• Passion for automation and continuous improvement.
• Ability to mentor and upskill team members, fostering a culture of learning and collaboration.

Responsibilities

• Provide subject matter expertise for DNS, DHCP, IP Address Management (DDI), and Load Balancing services.
• Act as the primary escalation point for complex incidents, Emergency Break-fix, Incident resolutions and drive triage and root cause analysis for critical issues, implementing preventive measures to avoid recurrence.
• Ensure operational stability by identifying and remediating Day 2 risks in DNS, DDI, and Load Balancing domains.
• Leverage SRE practices to automate and modernize workflows, reducing manual tasks and improving operational efficiency.
• Develop and implement scripts and tools to streamline triage, monitoring, and incident resolution processes.
• Partner with engineering teams to align on existing and new technology roadmaps, provide feedback on design and deployment for seamless handoffs.
• Act as a checkpoint, enforcing operational standards, accountability, and supportability for Day 2 operations.
• Ensure adherence to operational standards and best practices for DNS, DDI, and Load Balancing services.
• Act as a checkpoint for enforcing supportable standards during new technology deployments.
• Collaborate with cross-functional teams to address vulnerabilities and improve service reliability.
• Provide technical training and mentorship to network operations staff globally.
• Ensure actionable insights are available to support Day 2 operations and proactive issue resolution.
• Provide operational support for enterprise network platforms, including Cisco and Arista routing and switching technologies.

Benefits

• In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
• Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• For additional information regarding Citi employee benefits, please visit citibenefits.com.
• Available offerings may vary by jurisdiction, job level, and date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees