Senior Product Manager; Load Balancing

Cloudflare•San Francisco, CA

About The Position

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: Austin TX, Seattle WA, NYC, Denver CO, SFO About the Department Cloudflare is the largest and most performant Global Authoritative DNS provider in the world, with over 35% market share. DNS and Load Balancing are integral and strategic technologies in our solution set. Today, our Load Balancer is a critical segment of ensuring high availability and performance for both public traffic destined to public targets, public traffic destined to private targets and private traffic destined to private targets. As a Product Manager at Cloudflare, you are responsible for building products that improve the way that the Internet works. Product Managers at Cloudflare sit at the intersection of software development, design, and business strategy. We shape high-level product goals but also get our hands dirty. On an average day, you might pitch a concept to senior leadership, create a launch plan with marketing, work with designers to conduct user research, prototype a new feature, iterate on a spec, analyze usage data, and pair with an engineer on implementation. We have ultimate responsibility for understanding our client needs, influencing business strategy, feature specification, and working with engineering to develop our software.

Requirements

The ideal candidate is entrepreneurial-minded and thrives in a fast-paced and goal-driven environment. You have outstanding communication and collaboration skills and are able to work with a diverse group, get consensus, and drive the product forward. You are execution focused and emphasize getting things done while paying attention to important details.
You have several years of experience working with enterprise, SaaS, or security technologies. You have a passion for building SaaS products and want to solve the problems of performance, security, and reliability of the Internet.
Specifically, for role, the ideal candidate would have experience working with DNS, Load Balancing or related technologies.
BS/MS in a technology- or business-related field
Experience in building, configuring or using Load Balancing products, specifically with a focus with both public and private traffic load balancing.
5+ years of product management or equivalent experience with demonstrated ability to discover opportunities, and then define and deliver products
Exceptional communication, presentation, organizational and analytical skills
Demonstrated ability to lead, drive consensus and deliver in a matrix organization with multiple stakeholders
Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment
Experience balancing execution, agility, and culture at a fast growing business.
Strong technical abilities. You are intimately familiar with modern software development practices used to build and deploy applications. You've preferably been working full time on a software delivery team.
Strong customer and stakeholder empathy. You must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops. You must be able to channel many points of view.
Working knowledge of how the internet works at layers 3 through 7.

Nice To Haves

A solid understanding of RESTful API design & documentation.
Ability to validate early ideas through quantitative and qualitative methods (A/B and multivariate testing, user testing, etc).
Experience in user experience (UX) design a plus.
Hands-on experience with command-line tools used for interacting with APIs, debugging and testing (e.g. curl, dig, etc.)
Scripting/programming experience (Python, Go, etc.) and/or experience with web frameworks
Domain expertise (e.g. as a practitioner or technology provider) in several of: HTTP content delivery, network performance, browser technologies and Internet security.
Pricing strategy and revenue forecasting experience.

Responsibilities

Own the product vision for your area. Ensure that it aligns with the overall product and company vision.
Be an expert on the domain, the market, the trends. Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going.
Represent the customer. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer's voice into the creation process.
Manage the roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable, accurate roadmap.
Author use cases and prioritize requirements. Translate market observations and customer feedback into a prioritized product backlog.
Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.
Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.
Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.
Develop new opportunities. With your finger on the pulse of the market, the customers and the engineering teams, you are uniquely positioned to discover and develop new opportunities.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.
Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!
The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Financial Benefits
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Time Off
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave