DMV Customer Service Technician (Part-time/wage) - Smithfield 02594

State of Virginia•Isle Of Wight, VA

30d•$20•Onsite

About The Position

Virginia's Department of Motor Vehicles (DMV) is looking for a service-oriented professional to work as a Customer Service Technician at the Smithfield Customer Service Center. If you possess strong customer service and problem-solving skills, with a willingness to learn, and want a career with growth opportunities, we would like to talk with you. The selected applicants will handle various customer transactions to include communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests. In addition, processing vehicle registrations and titling, tax collection, and other DMV related services. Training will be provided to ensure your success. In addition, we offer a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, paid annual, sick, and family/personal leave, and deferred compensation. The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition,â¯DMVâ¯serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations.â¯DMVâ¯operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values, we live them!

Requirements

Customer service experience, personal computers, computer information systems, databases and how they support service operations, mathematics and basic accounting practices and principles such as reconciliations
Interpret, explain and apply complex statutes such as the Motor Vehicle Code, and other laws, rules, regulations, policies and procedures, adapt to frequent statute, policy and procedural changes
Analyze records, files and other documents to reach logical and legal conclusions
Proven ability to work well under pressure during peak workload periods, work cooperatively with others in a team environment, communicate in a courteous, professional and tactful manner, both orally and in writing, with all levels of staff and a diverse customer population, complete required employee training, perform work tasks at different work stations within the CSC as assigned, operate all equipment necessary to perform the job
Must be able to work Monday -Saturday with varied hours