DMV Customer Service Generalist - Virginia Beach Hilltop 04660

Virginia Information Technologies Agency•Virginia Beach, VA

21h•$41,000 - $43,000•Onsite

About The Position

Join the Virginia DMV Team as a Customer Service Generalist at the Virginia Beach Hilltop Customer Service Center. This role is for a service-driven professional looking to grow their career with an organization that values trust, respect, and teamwork, making a meaningful impact by helping Virginians access essential services every day. As a Customer Service Generalist, you will serve as a representative of the DMV, delivering top-notch service to a diverse customer base. Headquartered in Richmond, the Virginia DMV serves more than 6.2 million licensed drivers and ID holders and manages over 8.4 million registered vehicles. The organization partners with businesses, local governments, and nonprofit organizations to support transportation services across the Commonwealth, guided by its core values of Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT).

Requirements

Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments
Proven ability to provide excellent customer service and resolve inquiries efficiently
Attention to detail for accurate processing and verification of transactions
Problem-solving skills for resolving customer issues in fast-paced environments
Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel)
Ability to read, understand, and interpret complex laws, policies, and DMV procedures
Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations
Must be 21 years of age and maintain the instructor certification for administering road tests

Nice To Haves

Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling
Understanding of public sector operations, including government processes, regulations, and customer service protocols
Proven experience in customer service, handling inquiries, and resolving escalated customer issues
Demonstrated administrative experience such as document processing, data entry, and maintaining records
Bilingual encouraged to apply

Responsibilities

Communicating DMV policies, procedures, and regulations effectively
Issuing identification cards and processing customer applications
Administering vision screenings, knowledge exams, and in-car road tests
Handling a variety of vehicle registration, titling, and tax/fee collection services
Managing cash and credit card transactions with accuracy and professionalism