DME Technician & Clerk

Noctrix Health•Pleasanton, CA

2d•$28•Onsite

About The Position

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health. We are looking for a detail-oriented and dependable DME Technician & Clerk to support the daily operations of our Durable Medical Equipment (DME) Supply Department. In this role, you will assist with shipping and receiving activities, inventory management, order fulfillment, and documentation to ensure medical devices and supplies are accurately tracked and distributed. This position plays an important role in maintaining efficient supply chain operations while ensuring patient needs are prioritized. The DME Technician & Clerk will collaborate with internal teams to ensure devices, accessories, and necessary equipment are available and delivered in a timely and compliant manner. This role reports to the VP, Supply Chain & Operations and is an full-time, on-site position located in our Pleasanton Headquarters.

Requirements

High school diploma or equivalent required; additional education or relevant work experience is a plus
Strong attention to detail and organizational skills
Excellent communication and interpersonal skills
Basic computer proficiency for documentation and clerical tasks
Ability to lift and move up to 30 lbs
Ability to work on-site five days per week during normal business hours

Nice To Haves

Experience working in the medical device industry or another regulated environment with a quality management system
Experience managing medical equipment inventory and distribution
Previous experience working in a regulated healthcare environment
Certification as a pharmacist or DME operator
Prior experience working for a Durable Medical Equipment provider

Responsibilities

Maintain accurate inventory records by updating internal systems following shipping, receiving, and other operational activities
Collaborate with operations and supply chain teams to ensure appropriate inventory levels are maintained
Fulfill orders for medical devices and accessories with a high degree of accuracy
Configure device settings when required by specific order instructions
Complete and maintain all required documentation associated with order fulfillment
Process returned devices by updating internal systems and completing required return documentation
Notify internal stakeholders when returns are received and processed
Maintain traceability by updating device location records when equipment is shipped to internal or external customers
Assist in developing and implementing policies and procedures to improve operational efficiency and compliance
Work cross-functionally with internal stakeholders to ensure patients receive medical devices and supplies in a timely manner