DME Customer Support Specialist

Fairview Health Services • Saint Paul, MN

1d • Onsite

About The Position

The DME Customer Support Specialist (CSS) is responsible for all aspects of durable medical equipment coordination and the delivery of excellent customer service in a fast-paced, dynamic, and multitasking environment. This position works closely with patients and a multidisciplinary care team, providing highly organized and professional support. The CSS ensures an exceptional patient experience by demonstrating effective communication, problem-solving, and interpersonal skills in a friendly, thoughtful, and empathetic manner. This role also performs a wide range of clerical and administrative functions to support departmental operations. This is a full time (1.0 FTE, 80 hours per pay period, M-F 8a-4:30p) position located at our University Crossing location in St. Paul, MN.

Requirements

• Minimum of 2 years of customer service experience

Nice To Haves

• Associate’s Degree or Bachelor’s Degree
• Experience in a medical setting, including familiarity with medical terminology
• Experience using Brightree and EPIC
• 2+ years in a direct patient care or clinical support role

Responsibilities

• Maintain knowledge of all applicable DME equipment, processes, and workflows
• Complete all order entry functions accurately and efficiently
• Deliver excellent customer service to patients, caregivers, and team members
• Produce timely and accurate orders while maintaining high attention to detail
• Record and update patient charts accurately; communicate changes to all relevant staff
• Proactively seek solutions to conflicts using available resources and direct communication
• Enter all pertinent information and documentation into patient records using Brightree
• Navigate patient medical records in EPIC
• Arrange interpreter services as needed
• Complete insurance verification and prior authorization processes
• Support equipment and inventory transfer workflows
• Answer and respond to phone calls promptly and professionally
• Take and relay concise patient messages; respond as appropriate
• Perform general clerical tasks, including reviewing and routing scans and faxes
• Maintain databases, files, and records according to established procedures
• Implement department procedures to support system and record maintenance
• Report professional development activities to supervisor
• Meet weekly productivity standards
• Provide coverage for DME showroom locations across the metropolitan area as needed
• Demonstrate strong communication, organizational, and prioritization skills
• Prioritize competing tasks in a fast-paced setting
• Independently submit IT service requests when necessary
• Maintain strong working knowledge of the Fairview system

Benefits

• Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more!
• Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees