Divisional Sales & Operations Manager - East Coast Resorts

Marshall Retail Group•Las Vegas, NV

50d•$120,000 - $165,000

About The Position

The Divisional Sales & Operations Manager leads the retail execution, sales performance, and operational discipline of WHSmith North America stores across an assigned division. This leader drives growth, profitability, and customer experience by ensuring consistent execution of company standards and developing high-performing teams that reflect our values of Customer Focus, Accountability, Drive for Results, and Valuing Our People.

Requirements

Bachelor's degree in Business, Management, or related field preferred.
8+ years of progressive retail leadership experience with multi-site responsibility.
Proven track record of driving sales growth and operational excellence in a complex environment.
Strong financial and analytical skills with experience managing budgets and KPIs.
Ability to travel frequently and work collaboratively across a matrixed organization.
Strategic planning and organizational alignment.
Data-driven decision making and performance analysis.
Collaborative leadership and communication.
Problem solving and adaptability under tight timelines.
Continuous improvement and operational excellence mindset
Leads with clarity, accountability, and purpose.
Builds trust and alignment across teams and functions.
Demonstrates resilience, decisiveness, and a growth mindset.
Inspires a culture of excellence and customer focus in every store.

Responsibilities

Lead, coach, and develop multi-site managers to build strong leadership and operational capability across all stores.
Champion a performance-driven, inclusive culture that prioritizes employee engagement and customer excellence.
Partner with HR and Training teams to identify and develop future leaders through coaching and succession planning.
Deliver sales, labor, and profit targets through disciplined execution and data-driven decision making.
Ensure all stores adhere to brand standards, policy compliance, and operational processes.
Conduct regular business reviews and store visits to assess execution, identify opportunities, and drive accountability.
Partner with Facilities and Support teams to resolve operational issues and maintain store readiness.
Analyze sales trends, labor utilization, and P&L performance to develop action plans that maximize results.
Manage labor and expense budgets to ensure profitability within assigned division.
Support strategic initiatives and new programs that enhance financial and operational outcomes.
Collaborate with Commercial, Marketing, and Merchandising to launch promotions and assortment strategies.
Partner with Facilities and Construction to support store refreshes, openings, and closures.
Build relationships with landlords and airport authorities to ensure effective communication and brand representation.