DIVISIONAL, ASSET PROTECTION DIRECTOR

Dollar General•Goodlettsville, TN

About The Position

Provides strategic asset protection direction for a division of 2,300+ stores with sales volumes totaling +/- $5B. Maximizes profits by developing and executing programs to reduce and prevent the loss of company inventory/assets and managing Regional Loss Prevention Managers within an assigned geographical area.

Requirements

Strong analytical skills sufficient to conduct research, determine relevance of information, interpret meaning and develop actionable plans.
Financial analysis skills sufficient to interpret operating statements, manage budget items and participate in expense and capital budget management.
Demonstrate effective verbal and written communication skills along with the ability to teach and develop the same skill sets of subordinates.
Demonstrated ability to effectively work in collaboration with teams to achieve objectives in a participative management style.
Demonstrated ability to manage multiple tasks in a fast-paced environment.
Advanced investigation, interview and interrogation skills (W-Z certified; CFI preferred).
Intermediate computer proficiency with applications such as Microsoft Office.
Familiarity with the management and training of exception-based management software packages.
Bachelor’s degree and 6+ years of retail operations experience, including asset protection procedures knowledge preferred.
3+ years of managerial experience with direct reports.
Drives results by identifying opportunities to improve performance and acts upon these for resolution.
Focuses on internal customers by anticipating customer need, overcoming obstacles and continuously striving to improve customer satisfaction.
Note: This position requires weekly travel in a company-provided vehicle with some overnight stays; a current driver's license and acceptable driving history is required.

Responsibilities

Provide supervision, training and leadership to Regional Asset Protection Managers. This would include the development and management of tactical skills, leadership abilities and overall retail business acumen.
Assist in the development of Regional Asset Protection Managers, ensuring that developmental plans are created, implemented and followed to allow for career growth vertically and horizontally for direct reports.
Through reverse engineering, provide oversight to complex investigations of significant value to ensure all areas of standard investigative principles are followed and investigations are brought to a satisfactory end resolving issues and mitigating risks.
Develop and manage strategic initiatives and projects in conjunction with multiple groups to produce gross margin and process improvements.
Develop, manage, implement and follow-up on recommendations to Asset Protection and Store Operations leadership regarding methods to enhance gross margin and improve safety within assigned areas.
Maintain frequent communication with Store Operations business partners to provide guidance and information on gross margin improvement, store safety and security matters.
Monitor stores’ compliance with established policies and procedures; report compliance to Store Operations business partners and Vice President, Asset Protection. Manage the development of on-going solutions to address and resolve any compliance gaps.
Manage the on-going development and execution of store asset protection audits; report results and recommendations to upstream and downstream business partners
Provide oversight and leadership to support all internal/external investigations
Serve as a community liaison with law enforcement, other retail groups, other asset protection and loss prevention departments, etc., to recover merchandise or cash, prosecute cases and facilitate restitution when warranted.
Manage other strategic projects, as assigned, related to asset protection, gross margin enhancement, operational efficiencies and process improvements within the framework of Dollar General stores and the distribution network.
Develop, conduct and manage gross margin enhancement awareness training to field leadership and store personnel through a variety of mediums.
Communicate store gross margin enhancement awareness by developing content for, teaching, and managing implementation of field meetings
Manage an awareness program to alert store personnel in the division of common asset protection issues which may impact their store.
Manage exception-based software used by Regional Asset Protection Managers and business partners to identify potential loss issues, investigate appropriately and propose solutions.
Ongoing management of department reports to identify and react to loss trends appropriately. Assist in the development of and revision to reporting processes.
Manage and review reports for each investigation conducted by subordinates to ensure all internal policies and procedures are followed and make recommendations to reduce/stop losses in similar areas of exposure.
Coordinate with SSC Asset Protection and construction personnel regarding new sites; manage installation of security alarm systems and cameras; make recommendations regarding surveillance equipment for specific investigations ; educate and develop Regional Asset Protection Managers and business partners on the operation of all alarm systems and security equipment. Stay abreast of changes in the physical security industry and make recommendations for technological advancements as deemed prudent for Dollar General review.