Division Protective Services Specialist (Greenville)

QuikTrip•Greenville, NC

45d•$31 - $37•Onsite

About The Position

This position provides both physical and administrative security services for the Company. It protects employees, customers, authorized visitors, vendors, and QuikTrip and private property from harm; and deters illegal activity, theft, and vandalism within and upon QuikTrip’s property while preserving QuikTrip brand reputation as the convenience retail destination of choice. This position also provides research and documentation for security incidents occurring on QuikTrip property.

Requirements

High School diploma
Department of Public Safety (or other state equivalent) certification for Armed Security Officer
Emergency First Aid Level C (CPR/AED) certification
TASER certified
OC Spray certified
Hand irons and Baton certified
Three or more years as a commissioned peace officer, or five or more years reserve peace officer, armed security officer, armed investigations, or validated honorable military police service.
Patience to deal with challenging interpersonal communication/ conflict resolution situations
self-motivated
good communication skills (written and verbal) in English
detail oriented
ability to work independently and within a group
ability to maintain confidentiality of sensitive information
good computer knowledge of Microsoft Office applications
Far vision acuity of at least 20/30 in each eye or without corrective lenses.
Peripheral vision without correction of 140 degrees in the horizontal median of each eye.
Vision capable of distinguishing basic color groups against a favorable background.
The ability to verbally communicate effectively under noisy circumstances.
The ability to detect or tell the difference between sounds that vary in pitch and loudness, to distinguish low intensity voice sounds from background noise.
The ability to focus on a single source of sound in the presence of other distracting sounds.
worker must be able to hear, see and speak to supervisors, coworkers, internal customers and vendors, and to identify and deal with such via the telephone or in person in order to accomplish job responsibilities.
This job requires that the worker be able to stand for extended periods of time to perform work duties.
Worker must walk to pick up, carry, and deliver items weighing up to 60 pounds.
Worker is required to hold items such as writing utensils and tools.
Worker must be able to grasp and hold items as necessary to complete necessary job functions
He/she must breathe (non-assisted) in order to effectively perform all duties.
Worker must be capable of using physical force to detail a person in excess of 200 pounds or prevent unauthorized entry, be capable of sustained pursuit of a person on foot, and be capable of dodging, crawling, climbing, and rapid ascent of descent of stairs.
Worker must be capable of spending extensive time outside and/or exposed to environmental extremes while wearing duty equipment and personal protective gear and perform a variety of tasks on various and potentially hazardous surfaces.
MUST PASS PRE-EMPLOYMENT MEDICAL EXAMINATION
MUST SATISFACTORILY COMPLETE PRE-EMPLOYMENT PHYSICAL APTITUDE TEST (PAT) AND FOLLOW-UP PATs ANNUALY THEREAFTER
Worker must be able to concentrate and perform work with many interruptions (personal and telephone).
He/she must be able to conceptualize work delegated by supervisor in order to complete it correctly.
He/she must learn new processes at QuikTrip changes (working with new software computer programs or updating Policy & Procedure).
He/she must be able to think through, reason and solve problems (detecting and handling real and potential security threats, etc.)
He/she must maintain his/her composure with internal and external customers, including individuals with mental health conditions, while deescalating/resolving interpersonal communication challenges and conflict resolution situations.
MUST SATISFACTORILY COMPLETE A PRE-EMPLOYMENT MINNESOTA MULTIPHASIC PERSONALITY INVENTORY (MMPI) SCREENING.
Must be 21 years of age at time of application
Must submit to a pre-employment criminal history background check dating to age of 18, or seven years, whichever period is shorter.
Must submit to a pre-employment and annual 10-panel drug screen, in addition to annual and/or random drug screens as determined by management.
Must submit to a pre-employment financial background check.
Must submit to a Department of Motor Vehicles screen and possess and maintain a current, valid driver license
Must submit to pre-employment Minnesota Multiphasic Personality Inventory (MMPI) Screening.

Nice To Haves

Bachelor’s degree (criminal justice preferred)
Department of Public Safety (or other state equivalent) Peace officer or Reserve Peace Officer certification
Standard First Aid Level C (CPR C/AED) certification.
Five or more years as a commissioned peace officer; or seven or more years reserve peace officer, armed security officer, armed investigations, or validated honorable military police service.
Retail store experience.
Leadership, complex problem solving, proven sound decision making.
Designation as an ASIS Certified Protection Professional (CCP), Professional Certified Investigator (PCI), or Physical Security Professional (PSP) or equivalent.
Advanced knowledge of Microsoft Office Applications.

Responsibilities

Conducts interior and exterior security checks of store grounds and as directed, Non-Store facilities.
Designated primary responder for Security Incident Response for incidents that occur within and upon Store property, and as directed, Non-Store facilities
Conducts research, documentation, and preparation of evidentiary case files for security incidents occurring on QT property.
Secures and safeguards Lost and Found property.
Perform other Security/Operations-related tasks and functions as directed by Management, including: Physical Security Assessments of QuikTrip Stores and Non-Store Facilities per Corporate Enterprise Security System Standards.
Maintains 24/7 recall readiness to respond to QuikTrip Corporation-related incidents on a rotational schedule.
Additional duties may require travel to and from any of the states QuikTrip Corporation conducts business to perform Protective Services-related missions.
Must satisfactorily complete annual Physical Aptitude Test, Weapon Qualification, TASER re-certification.
Emergency First Aid (CPR-AED) re-certification, Blood Borne Pathogens, NARCAN, Defensive Tactics, Active Shooter, Legal Update, and Mental Health Update per Corporate Policy as well as submit to annual 10-panel drug screen, background check, and motor vehicle record check.
Comply with customer service standards as outlined in Policies & Procedures, Standards of Store Operations, Customer Service Appraisal Program, and the Food Service Appraisal Program.
Ensure personal appearance is clean and professional looking as stated in Policies & Procedures.
Comply with local, state, and federal laws pertaining to responsible retailing, anti-trust, anti-money laundering, ADA Compliance, Food Safety, and EBT programs.
Ensure customer safety by correcting or bringing harmful situations (wet floors, icy sidewalks, oil spills, etc.) to the attention of the Manager on duty, and (when feasible) remediating the condition or ensuring appropriate notice/warning of the condition (wet floor signs) is in place until such condition can be remediated.
Complete UpKeep tasks and assigned tasks by complying with QT Standards of Store Operations and Career Development Tasks Guides.
Record all hours worked to comply with wage and hour laws
Communicate problems that have an effect on store profitability and the overall business operation of the store to Manager on duty
Treat other Store Team Members in a respectful and professional manner through effective communication and teamwork