Division Manager – Residential Services

Chimes•Baltimore, MD

5d•$70,000

About The Position

WHAT YOU’LL DO 🧩 PROGRAM & OPERATIONS MANAGEMENT Oversee daily operations across multiple residential homes Conduct regular site visits (scheduled & unannounced) to ensure compliance and quality Monitor documentation, staffing, and service delivery Coordinate admissions, transfers, and ongoing program implementation 🎯 PERSON-CENTERED SUPPORT Lead and coordinate Individual Plan (IP) development and execution Serve as a primary point of contact for individuals, families, and stakeholders Ensure services align with individual goals and regulatory standards Monitor behavioral and support programs to ensure effectiveness 💼 LEADERSHIP & TEAM OVERSIGHT Supervise House Managers and indirectly oversee Direct Support Professionals. Conduct performance evaluations and support staff development Participate in hiring, onboarding, and training of staff Lead staff meetings and ensure strong communication across teams 🛡️ HEALTH, SAFETY & COMPLIANCE Ensure all health, safety, and medication records are accurate and up to date Oversee incident reporting and follow-up in accordance with DDA and agency policies Respond to emergencies and ensure proper documentation and communication Maintain compliance with licensing, regulatory, and internal standards 💰 FISCAL & ADMINISTRATIVE OVERSIGHT Review and approve timesheets and payroll submissions Manage individual financial allowances and monitor expenses Support cost-effective operations across all assigned sites

Requirements

Bachelor’s degree in Human Services, Psychology, Social Work, or related field (preferred)
2+ years managing multiple residential sites
2+ years of supervisory experience
Experience supporting individuals with intellectual/developmental disabilities (IDD)
Strong knowledge of regulatory compliance, documentation, and quality assurance
Excellent leadership, communication, and problem-solving skills
Valid driver’s license with reliable transportation

Responsibilities

Oversee daily operations across multiple residential homes
Conduct regular site visits (scheduled & unannounced) to ensure compliance and quality
Monitor documentation, staffing, and service delivery
Coordinate admissions, transfers, and ongoing program implementation
Lead and coordinate Individual Plan (IP) development and execution
Serve as a primary point of contact for individuals, families, and stakeholders
Ensure services align with individual goals and regulatory standards
Monitor behavioral and support programs to ensure effectiveness
Supervise House Managers and indirectly oversee Direct Support Professionals.
Conduct performance evaluations and support staff development
Participate in hiring, onboarding, and training of staff
Lead staff meetings and ensure strong communication across teams
Ensure all health, safety, and medication records are accurate and up to date
Oversee incident reporting and follow-up in accordance with DDA and agency policies
Respond to emergencies and ensure proper documentation and communication
Maintain compliance with licensing, regulatory, and internal standards
Review and approve timesheets and payroll submissions
Manage individual financial allowances and monitor expenses
Support cost-effective operations across all assigned sites