Division Director of Outpatient Operations

ODYSSEY BEHAVIORAL GROUP•Franklin, TN

21h•Onsite

About The Position

The Division Director of Outpatient Operations is responsible for overseeing clinical and operational aspects of assigned Pasadena Villa PHP and IOP outpatient locations. This position provides day-to-day leadership for the primary facility while offering oversight and guidance to Executive Directors at assigned facilities. The role ensures that facilities consistently deliver evidence-based care, maintain regulatory compliance, and drive Key Performance Indicators at assigned locations. The Director of Outpatient Operations collaborates with all support departments to fulfill the mission.

Requirements

Position requires a bachelor’s degree or equivalent: or 5 years related experience and/or training in a behavioral or medical healthcare setting.
Minimum of 3 years leadership experience.
Position requires incumbent to have a valid driver’s license, vehicle insurance, and acceptable driving record.
Demonstrates knowledge of the behavioral health care landscape within assigned states.
Demonstrates leadership effectiveness and project management experience.
Demonstrates a high level of customer service orientation and experience in recovery and resiliency practices and programs.
Demonstrates exceptional planning, organization, and monitoring skills.
Demonstrates successful collaborative skills working with a variety of groups.
Demonstrates excellent interpersonal and relationship building skills.
Demonstrates a strong belief in the organization’s mission, vision, and values statement.

Nice To Haves

multi-site experience preferred

Responsibilities

Works closely with Executive Directors and clinical team members, ensuring excellence in clinical delivery in accordance with established guidelines and program philosophy.
Ensures achievement of business objectives through day-to-day operational, financial, clinical, and regulatory oversite of their primary outpatient facility as well as facilities assigned.
Accountable for the business development, networking, and outreach strategies in the local market.
Promotes the services of assigned Pasadena Villa Outpatient Facilities. Internally-with OBH facilities, support services, and local team. Externally-site tours, external events, local media, community organizations, and community partners.
Ensures accessibility of services to potential clients. i.e., programming options, evaluating hours, facility conditions, etc.
Collaborates with key members of OBH to foster efficient communication and collaboration between admissions, revenue cycle, HR, and clinical team.
Promotes professional growth and development of the team, championing effective teamwork and critical thinking.
Establishes and maintains professional working relationships with physicians, referral sources, families, and other stakeholders.
Ensures compliance with all licensures, accreditations, contracts, state, and federal laws.
Participates in performance improvement initiatives for patient care and team performance.
Development, implementation, and enforcement of all policies and procedures, including patient rights.
Assesses clinical quality and client needs through outcome surveys, suggestions, and meetings to assure consistent, quality care for the population we serve to include follow-up with adjustments of the development of the program.
Monitors and reports on key performance indicators; adjusting operations accordingly to meet organizational objectives.
In conjunction with Outpatient Leadership team, manages financial operations ensuring responsible stewardship of company resources.
Establishes clear patterns of authority, responsibility, supervision, and communication with staff, including regular documented staff meetings and individual supervision with direct reports.
Provides coaching and feedback for staff development and performance improvement.
Creates and maintains an open-door environment and is present and visible in the treatment areas.