Diversion Specialist

South Middlesex Opportu • Worcester, MA

68d • Hybrid

About The Position

To conduct diversion problem solving conversations at assessments for individuals that have requested emergency shelter. Help people immediately identify alternative housing arrangements while coordinating referrals to community resources and assisting with access to financial assistance for those who qualify. Why Work for SMOC? Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Requirements

• Bachelor’s degree in a related field.
• Minimum of 2 years case management experience.
• Excellent computer/data entry skills.
• Ability to problem-solve in a fast-paced environment.
• Valid Driver’s license and reliable transportation.
• Ability to drive.
• Ability to ascend and descend stairs.
• A successful background check is required.
• Some travel is required.
• Flexibility with hours is required as some meetings may occur after hours.

Nice To Haves

• Prior training and experience in Motivational Interviewing strongly preferred.

Responsibilities

• Maintain knowledge of Coordinated Access Network/Homeless Response System.
• Maintain records in HMIS database.
• Provide motivational interviewing skills to fuel problem solving conversation.
• Network with community partners to maintain knowledge of community resources for basic needs, i.e. food pantries, clothing donations, etc.
• Network with community partners to maintain knowledge of mental health, behavioral health and physical health services, including substance abuse treatment.
• Attend Housing Case Management team meetings.
• Attend Professional Development to stay up to date on shelter diversion best practices.
• Assist individuals in understanding federal/state guidelines for rental subsidies, tenant rights and responsibilities as well as basic knowledge of housing law.
• Assist with landlord mediation and/or conversations with family/friends to help individuals resolve their housing crisis.
• Maintain knowledge of application processes for state benefits. Communicate with local emergency shelters on bed availability when diversion is not possible.

Benefits

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees